Regional Head of Air Business Process Excellence

Maersk•Charlotte, IL

12d•Hybrid

About The Position

At Maersk, we’re transforming global supply chains through end-to-end integrated logistics. As a global leader in connecting and simplifying trade, we help businesses move goods seamlessly across ocean, air, landside transportation, and warehousing, all supported by cutting-edge technology and an extensive global network. We’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. About the Role As Regional Head of Air Business Process Excellence, you will lead end-to-end process governance, operational excellence, compliance, and continuous improvement for Maersk Air Freight across North America, with the primary focus on the United States. You will translate global standards and The Maersk Way into practical, locally relevant execution across gateways, branches, warehouses, and Global Service Center operations. This is a hands-on leadership role for someone who can design, test, implement, and sustain processes while guiding a regional team and influencing senior stakeholders across a complex matrix organization.

Requirements

Significant leadership experience in Business Process Excellence, Operational Excellence, Lean, Continuous Improvement, process engineering, quality, governance, or business transformation within freight forwarding, logistics, transportation, or supply chain.
Deep, practical Air Freight knowledge and experience working within U.S. operations; candidates must understand the product and the realities of gateway, warehouse, import, export, and service-delivery execution.
Demonstrated success creating and governing processes from the ground up, rather than only deploying centrally written procedures.
Proven experience leading large-scale process, system, and change implementations from design through stabilization and sustained adoption.
Strong capability in Lean methods, Gemba, A3 problem solving, root-cause analysis, process flow and mapping, KPI management, and data-based executive recommendations.
Ability to lead teams and influence senior stakeholders across functions, countries, and organizational boundaries without relying solely on direct authority.
Bachelor’s degree in Industrial Engineering, Business Administration, Logistics, International Trade, Supply Chain, Process Engineering, or a related field preferred; equivalent relevant experience will be considered.
Must be authorized to work for any employer in the U.S.

Responsibilities

Own regional governance for Air Freight processes, procedures, controls, documentation, and operating standards across the end-to-end shipment lifecycle.
Translate global Operational Excellence standards and The Maersk Way into a coordinated regional roadmap with locally relevant processes and clear governance routines.
Lead hands-on process discovery, Gemba walks, A3 problem solving, deep dives, process mapping, re-engineering, testing, implementation, and stabilization across gateways and branches.
Establish KPI-driven performance management, use operational data to identify root causes, and connect process measures to customer, operational, and financial outcomes.
Guide TMS, technology, automation, and AI-enabled process integration, partnering with global process, platform, product, and implementation teams.
Own and guide applicable operational compliance, including governance associated with TSA screening, K9, quality controls, and specialized business requirements.
Lead and develop a team of approximately four to five direct reports while overseeing the operating model and process alignment between branches and the Global Service Center.