Regional General Manager – Expanding Facility - Allentown, PA
About The Position
The Regional General Manager will provide strategic and hands-on leadership for an established, expanding distribution operation in Allentown, Pennsylvania. The role leads day-to-day performance while supporting long-term growth, new customer integration, workforce expansion, operational planning, and capacity development. The facility operates in a multi-customer environment and provides parcel picking, order fulfillment, and distribution services across multiple industries. The General Manager oversees warehouse and distribution functions, manages customer expectations, and drives safety, service, efficiency, continuous improvement, and financial performance. The position also develops a dedicated, directly hired workforce and management team, builds customer relationships, and helps shape future regional growth. The role is on-site in Allentown, with schedule flexibility to support operational demands and expansion activities.
Requirements
- 10+ years of progressive leadership experience in warehouse, distribution, logistics, or fulfillment operations.
- Demonstrated success leading large-scale operations, facility expansions, operational growth, or complex distribution environments.
- Strong knowledge of warehouse operations, inventory management, parcel picking, order fulfillment, and inbound/outbound distribution.
- Proven ability to lead, develop, and retain high-performing teams in a direct-hire workforce environment.
- Strong financial and analytical capabilities, including budgeting, labor management, P&L accountability, and KPI-driven performance.
- Experience with warehouse management systems (WMS), RF technology, and continuous improvement initiatives.
- Excellent communication, problem-solving, and relationship-building skills.
- Working knowledge of OSHA requirements and applicable warehouse safety and regulatory standards.
- Bachelor's degree in Supply Chain, Logistics, Business Management, or a related field, or equivalent relevant experience.
- Ability to work on-site in Allentown, Pennsylvania, with schedule flexibility to support operational demands and expansion activities.
Nice To Haves
- Experience managing multi-customer operations, third-party logistics (3PL), or dedicated customer accounts.
- Experience with FDA, food safety, and other regulated warehouse operations.
- Experience in a BRCGS-certified facility or supporting BRCGS certification.
Responsibilities
- Lead continued growth of the Allentown operation, including new customer integration, workforce expansion, operational planning, and capacity development.
- Partner with Operations, Engineering, HR, Safety, IT, and other stakeholders to support expansion and operational readiness.
- Develop scalable processes, staffing strategies, and performance expectations to support current operations and future regional growth.
- Oversee warehouse and distribution activities, including receiving, inventory management, storage, parcel picking, order fulfillment, shipping, and transportation coordination.
- Manage a multi-customer facility while maintaining high service standards and meeting individual customer expectations.
- Establish and monitor KPIs for safety, productivity, accuracy, quality, customer service, and financial performance.
- Work with Engineering and other departments to improve processes, increase efficiency, and manage costs.
- Lead labor planning, budgeting, resource allocation, and P&L performance.
- Recruit, coach, mentor, and develop the dedicated workforce and management team.
- Foster an engaged, accountable, safety-conscious, and empowered workforce.
- Develop leadership talent, strengthen succession planning, and create employee growth opportunities.
- Partner with HR on workforce planning, employee relations, retention, and organizational development.
- Promote a safety-first culture and ensure compliance with OSHA, applicable regulations, and company standards.
- Maintain customer relationships by understanding operational needs and delivering reliable, high-quality service.
- Collaborate with leadership to identify opportunities to expand services, improve operations, and drive long-term business growth.
- Represent the organization professionally with customers, business partners, and the local community.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
