Regional Float Certified Medical Assistant

UROLOGY CLINICS OF NORTH TEXAS PLLC•Frisco, TX

1d•Hybrid

About The Position

The Regional Float Certified Medical Assistant works under the general supervision of physicians and/or APPs to provide clinical and administrative support in the delivery of patient care. Unlike a clinic-based CMA, this role rotates among UCNT clinics within an assigned region to cover staff absences, PTO, vacancies, high-volume days and new-provider ramp-ups. The ideal candidate is a flexible, fully cross-trained CMA who can walk into any UCNT clinic, learn its layout and provider preferences quickly, and keep patient flow moving from the first patient of the day.

Requirements

Basic understanding of urology-related terminology, medications, procedures and instruments.
Ability to analyze and prioritize information to keep clinic operations organized and efficient.
Excellent interpersonal, verbal and written communication skills with patients, parents, coworkers and providers.
Ability to build positive working relationships with all coworkers, physicians and health care providers, including staff at clinics you visit less often.
Sound independent judgment and discretion while following established procedures.
Strong multitasking skills and close attention to detail.
Knowledge of medical office methods and procedures.
Proficiency in specimen collection, vital signs, urinalysis, catheterization and instrument sterilization.
Basic computer skills and working knowledge of the practice's EMR/PM and Document Management Systems.
Professional appearance and demeanor; scrubs are required at all times.
Flexibility to work at different clinics and adjust schedules as business needs change, sometimes with same-day notice.
Valid Texas driver's license, reliable transportation and current auto insurance.
Self-starter who is comfortable working with new teams and providers with minimal orientation.
High school diploma or equivalent; completion of an accredited Medical Assistant program.
Active Certified Clinical Medical Assistant certification.
Maintain MA certification and required CEUs.
Current BLS/CPR certification.

Nice To Haves

Prior CMA experience preferred
Urology or specialty-clinic experience strongly preferred

Responsibilities

Travel to and work at assigned UCNT clinics within the region, often on short notice, based on the daily or weekly float schedule set by the designated Manager.
Report to the assigned clinic on time, check in with the Practice Administrator, Clinic Manager or lead CMA, and confirm the provider(s) being supported that day.
Quickly adapt to each clinic's layout, workflows, supply locations and provider preferences while following UCNT standard procedures.
Maintain working knowledge of procedures and equipment used across clinics, including cystoscopy, in-office procedures and oncology support as assigned.
Handoff clearly at the end of each assignment: communicate open patient calls, pending results, prior authorizations and supply needs to the clinic's staff so nothing is left incomplete.
Identify workflow inconsistencies between clinics and share observations with leadership to support standardization and continuous improvement.
Help orient and support new CMAs at clinics as requested.
Keep the float schedule current and notify the Leadership promptly of any conflicts or schedule changes.
Maintain reliable transportation, a valid driver's license and current auto insurance; track mileage for reimbursement per UCNT policy.
Be at the designated workstation prepared and ready to work during assigned hours.
Open the clinic as needed: unlock doors, turn on lights and equipment, start up workstation, open restroom and exam rooms, test urine controls, and complete chart prep.
Maintain an efficient patient flow for the provider.
Prepare and assist the provider with exams and procedures, and perform any tests or tasks the provider assigns.
Notify the call center of physician schedule changes.
Perform specimen collection, vital signs and urinalysis.
Administer injections and draw blood using aseptic technique.
Perform catheterization using sterile technique.
Prepare specimens for the lab and follow the lab insurance matrix for all send-out specimens.
Clean, disinfect and sterilize instruments daily.
Maintain the cystoscope pressure testing, cleaning and sterilization station daily with proper documentation.
Perform weekly spore testing for the autoclave.
Answer incoming calls requiring MA assistance and discuss acute symptoms with the physician when necessary.
Return patient calls and process prescriptions promptly; complete all patient phone calls by end of day.
Process and document all prescriptions in the patient's EHR.
Document calls and outside communications in the patient's record.
Document all MA workflow in the appropriate EHR templates.
Complete missing-results reports as assigned by the Administrator.
Schedule outpatient or inpatient surgeries and services as assigned.
Complete and process prior authorizations for medications.
Complete and process Title 19s as needed.
Complete Letters of Medical Necessity as needed.
Complete all OSHA-required logs on time, including exam room cleaning, freezer and fridge temperature, and eye wash station logs.
Manage and maintain CLIA requirements and all OSHA standards.
Clean, prepare and stock exam rooms, lab area and restroom daily.
Maintain medical supply stock; place orders with Henry Schein or notify the Administrator of needs.
Clean and maintain the supply and sample cabinet.
Perform chart take-down daily or weekly as needed; place PHI and unscanned reports in the appropriate scan bins.
Weekly, verify chart notes are complete for providers assisted that week, then shred dictation notes.
Keep exam room and provider files stocked weekly, or daily if needed.
Perform other duties, tasks or special projects as assigned by the Administrator.