Certified Medical Assistant (Float)

One Medical • Hoboken, NJ

11h • Hybrid

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by transforming healthcare and improving the experience for patients, providers, employers, and health networks. The company offers seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon with the goal of delivering exceptional health care to more people and achieving better health outcomes. As a Certified Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at One Medical offices, you will provide an exceptional patient experience by offering venipuncture and other clinical support services. You will act as a patient ambassador, demonstrating mastery of human connection and a strong drive for service, removing barriers to care for an exceptional in-office patient experience. You will also be responsible for maintaining the office lobby's appearance to align with the One Medical brand, serving as the first point of contact for patients, and providing additional support as requested by management. The role requires a strong team player with innovative problem-solving skills, excellent specimen collection techniques, tactful interpersonal skills, and strong verbal and written communication abilities. You should be able to identify opportunities, deliver customer-centric solutions with empathy, focus, and compassion, and possess self-awareness to leverage strengths and develop areas for improvement. The ideal candidate thrives in a culture that values feedback, growth, and adaptability to patient and team needs, with an unwavering drive to help others and create positive experiences.

Requirements

• An active Medical Assistant certification from a recognized certifying body (NHA, AAMA, NCCT, AMCA, NAHP, NCMA, or AMT registration).
• Graduation from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another recognized accrediting organization.
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams is a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Responsibilities

• Use C-I-CARE framework in all patient interactions, both clinical and administrative, to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
• Provide venipuncture services for a diverse patient population, from pediatrics to geriatrics.
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and meeting service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties and daily office upkeep, including maintaining the appearance of patient and employee-facing spaces, restocking supplies, and organization.
• Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System for team interaction and daily tasks.

Benefits

• Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.
• The total compensation package for this position may also include benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED