Regional Field Support Manager Veterinary Diagnostics

Idexx•Salt Lake, UT

2d•Remote

About The Position

The Regional Field Support Manager leads and supports a team of Veterinary Diagnostic Field Support Representatives (FSR) to provide excellent customer experience. We build some of the most innovative products in the veterinary diagnostic and software industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these analyzers, products, services, and software through education.

Requirements

Ability to travel 50%
5 or more years of leadership experience, preferably leading remote field service teams
Ability to collaborate with a range of stakeholders. This is essential due to working on a variety of projects – it’s essential your strengths lie with influencing, planning and coordinating.
Fantastic customer service skills including discovering and exploring customers’ needs, experience working with customers and maintaining good customer relationships.
Strong management skills and have the ability to give developmental feedback in a coaching environment.
Organization, time management & the ability to prioritize are fundamental foundations to the success of this position moving forward.
You’re a natural communicator with an inspirational style of working.
You enjoy working with people and have the ability to build instant rapport.

Responsibilities

Develop the team and provide ongoing coaching to drive performance.
Collaborate with field partners to identify opportunities and manage a region towards a common goal.
Implement strategies to achieve quarterly commercial goals.
Coordinate resources and help employees with territory management to support customer loyalty and growth.
Act as an advocate for internal and external customers and acts as a mediator to establish strong relationships.
Adhere to and model the IDEXX Purpose & Guiding Principles.
Contribute to the development of operating policies & procedures and incorporate other improvements based on evaluation of existing procedures and business needs.
Facilitate relationships between field partners and field support representatives and act as the liaison to enable strong collaboration.

Benefits

Base annual salary target: $85000- $100000 (yes, we do have flexibility if needed)
Opportunity for annual cash bonus
Health / Dental / Vision Benefits
Day-One 5% matching 401k
Financial support
Pet insurance
Mental health resources
Volunteer paid days off
Employee stock program
Foundation donation matching