Regional Field Supervisor

CCC Intelligent Solutions•Waco, TX

1d•Hybrid

About The Position

The Regional Field Supervisor (RFS) manages a team of part-time Field Inventory Representatives (FIRs) who perform used vehicle inventory collection at automotive dealerships and conduct audits for OEM programs. This role oversees execution, quality, and timeliness across a multi-state territory, ensuring compliance with inventory standards, OEM audit requirements, and evolving operational processes. The RFS also stays current with technology, tools, and system changes that impact field operations.

Requirements

College degree preferred or equivalent relevant work experience.
2–3 years of management experience in a service, operations, automotive, or field-based environment.
Experience managing remote or part-time teams preferred.
Strong organizational, communication, and problem-solving skills.
Ability to adapt to new technology and operational changes.
Valid driver’s license and proof of auto insurance required.
Ability to incur business-related travel expenses with standard reimbursement timelines.

Responsibilities

Recruit, hire, onboard, train, coach, and terminate part-time Field Inventory Representatives (FIRs) and/or OEM Auditors.
Directly manage approximately 25–30 FIRs/Auditors across a multi-state territory.
Document employee communications and performance discussions at least monthly.
Limit turnover through engagement, coaching, and clear expectations.
Oversee used vehicle inventory collection to ensure accuracy, completeness, and timeliness.
Monitor adherence to OEM audit guidelines, certification standards, and quality requirements.
Perform quality assurance reviews of inventory submissions and audit work product.
Ensure timely data collection, issue resolution, and compliance with internal standards.
Optimize inventory quantity and mix to support operational needs.
Identify industry trends related to vehicle configuration, OEM audits, and inventory practices.
Stay current on technology, systems, tools, and platforms used for inventory and audits.
Translate system and process updates into clear guidance for FIRs.
Develop and maintain training guides, job aids, and reference materials.
Manage 5–7 departmental service levels tied to inventory and audit performance.
Monitor KPIs related to quality, timeliness, and coverage.
Manage travel planning and expenses in accordance with company guidelines.
Travel up to approximately 75% within the assigned multi-state territory.