Regional Field Service Engineer - Implementation Team Europe (Poland)

Roche•Poland, OH

2d•Onsite

About The Position

Join our high-performing Field Service team and directly contribute to healthcare excellence across Europe. This critical role offers the unique opportunity to leverage your technical expertise and problem-solving skills to install complex analytical laboratory systems and act as a knowledge expert for the entire region. We are seeking someone eager to learn in a diverse environment, committed to co-creation, and focused on delivering exceptional service to our customers and, ultimately, patients.

Requirements

Full technical higher education (precision mechanics, electronic, Information Technology, Medical Technology, or related specialties).
Basic knowledge of electronics, electro-mechanical systems, and Information Technology (IT) and Networking concepts.
Excellent communication skills.
Analytical, problem-solving, and decision-making skills.
Mastery of organization and prioritization.
Ability and willingness to collaborate seamlessly within a multi-cultural environment.
Fluent in English (verbal and written).
Valid driver’s license.
Prepared for frequent travel throughout Europe.
Reside close to an international airport.

Nice To Haves

Recent university graduates and those with 1–3 years of experience who are eager to grow their professional footprint and build a long-term career within Roche.

Responsibilities

Successfully install and technically release CoreLab analytical laboratory instrument platforms for customer use.
Contribute to large customer projects and serve as a technical resource, transferring knowledge and supporting other Field Service Engineers across borders.
Document all regional service activities accurately and timely in the CRM system, ensuring full compliance with company quality procedures.
Independently analyze and resolve most technical questions and problems, only referring the most complex issues to senior levels.
Develop and monitor local reports to ensure the efficient and productive delivery of services and actively monitor costs for your own service activities.
Actively gather information in preparation for meetings, delivering and sharing the outcome with others.
Focus on installations for large projects that require special attention based on continuous Roche affiliates and customer demands and specifications.
Remain aware of new service bulletins and Global Customer Support (GCS) updates, implementing new ways of working and promoting teamwork.