Regional Field Manager

Dr Kelly's Surgical Unit•Phoenix, AZ

7d•Hybrid

About The Position

As leaders in high quality volume veterinary surgery known for affordability and convenient access, we operate a current network of 7 practices across Phoenix, Tucson and Flagstaff, Arizona. We have grown on average 30% per year for the last 6 years. Our environment is dynamic, collaborative, and dedicated to advancing veterinary surgical practices. We are committed to excellence and innovation in patient care. We have plans to expand the platform out of state in 2026 and are looking for experienced leaders that will grow with us. The Regional Field Manager is responsible for overseeing daily operations, staff performance, and process efficiency within their assigned market. This role involves direct management of market-specific activities, staff accountability, and client satisfaction while fostering a culture of growth and excellence.

Requirements

4+ years of progressive leadership experience in veterinary operations, including multi-site or regional oversight across high-volume clinical or surgical environments.
Proven track record in leading and developing Hospital Managers, including coaching performance, ensuring accountability to KPIs, driving culture, and managing escalations across multiple sites.
Demonstrated success in operational excellence, including implementing standardization, process improvement, change management, and cross-hospital workflow optimization.
Advanced leadership, communication, and project-management skills, with the ability to influence and motivate diverse teams, manage competing priorities, and execute strategic initiatives across a region.
Experience managing budgets, forecasting, staffing models, and operational KPIs for multiple hospitals or business units.
Proficiency in Microsoft Office, Google Suite, and veterinary PIMS systems, with the ability to analyze data, build reports, and translate insights into actionable operational strategies.
Strong problem-solving abilities, including comfort with high-velocity environments, ambiguity, and rapid scaling.
Valid driver’s license and the ability to travel regularly to assigned hospitals(if relevant for your structure).

Responsibilities

Conduct regular field travel to hospitals within the region to observe workflow, support Hospital Managers, identify operational needs, and maintain a strong leadership presence.
Ensure medical workflows are consistently followed and optimized to support scalable, sustainable growth across all hospitals.
Handle escalated client (and staff) complaints.
Monitor day-to-day activities and address market-specific issues promptly.
Work with Hospital Managers (HMs) to ensure machine maintenance is up to date.
Provide first-response support for issues related to the POS system, EzyVet, client refunds, and post-surgical follow-up.
Serve as the primary connection for HMs, acting as an active role model by demonstrating a strong work ethic, positive attitude, and excellent client service.
Collaborate with Hospital Managers to onboard, train, and mentor new staff, fostering their professional development.
Prepare training plans and schedules for new hires.
Responsible for identifying, evaluating, and supporting Tech Experts and Field Trainers.
Development and implementation of a detailed schedule for auditing hospitals and technician performance.
Conduct quarterly evaluations of staff, holding them accountable for job duties and responsibilities.
Perform routine employee reviews, prepare correction discussions, and help staff set performance goals.
Conduct quarterly A-Player assessments for HMs and end-of-year reviews.
Review, approve, and audit payroll for assigned hospitals to ensure accuracy, compliance, and timely submission.
Develop agendas and lead regular HM meetings to disseminate information, provide training, and align on goals.
Act as a liaison between leadership and HMs, promoting core values through weekly shout-outs and fostering a positive team culture.
Attend weekly leadership team meetings to report on KPIs, address inefficiencies, and propose solutions.
Participate in quarterly leadership meetings, providing updates on market performance and goals.
Collaborate with leadership and the Regional Veterinary Practice Manager to assess and address any staffing needs.