Regional Facility Manager

JLL•Portland, OR

4d•Onsite

About The Position

The Regional Operations Lead serves as JLL's senior operational representative for a defined geographic region within the Intel account, accountable for overall operational performance across multiple sites. This leadership role ensures the safe, compliant, and consistent delivery of Integrated Facilities Management (IFM) services while delivering an exceptional client experience. The position requires building trusted executive relationships with Intel REWS stakeholders, leading multi-disciplinary teams across Soft Services, Hard Services, Engineering, Workplace Experience, Projects interfaces and Business Operations, and driving a culture focused on safety, customer experience and operational excellence. The Regional Operations Lead partners closely with Intel regional leadership to deliver operational excellence, financial performance, continuous improvement and strategic initiatives.

Requirements

8+ years of leadership experience within Integrated Facilities Management, Manufacturing Operations, Engineering Operations or Corporate Real Estate
Demonstrated experience leading multi-site operations with accountability for overall performance
Proven experience managing large operational teams and developing leadership talent
Experience working within complex manufacturing or mission-critical environments
Strong financial and commercial acumen with P&L management experience
Demonstrated client relationship management at senior/executive level with ability to build trusted partnerships
Proven track record leading organizational change and driving operational excellence initiatives
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience in semiconductor, pharmaceutical or other highly regulated manufacturing environments
Previous Intel experience (either client-side or supplier-side)
Engineering or Facilities Management degree or equivalent educational background
Lean Six Sigma certification (Green Belt, Black Belt or equivalent)
Project Management Professional (PMP) certification or similar project management credential
Familiarity with Integrated Facilities Management service delivery models and Account Operating Models
Knowledge of business continuity planning, crisis management and incident response frameworks

Responsibilities

Serving as JLL's primary operational leader and escalation point for the assigned Intel region, building trusted executive relationships with RWS Intel regional leadership and leading regional operational governance meetings
Providing overall leadership across all IFM operations, ensuring consistent execution of the Account Operating Model and delivering services in accordance with the Statement of Work and contractual KPIs
Creating and maintaining a strong safety culture by leading Serious Injury and Fatality (SIF) prevention initiatives, ensuring compliance with regulatory and client safety requirements, and personally leading investigations of significant incidents
Owning regional P&L performance, delivering budget commitments, driving productivity and efficiency improvements, managing forecasting and financial reporting, and identifying opportunities for savings and value creation
Leading and developing Regional Facilities Managers, Engineering Managers and operational leaders while building succession plans, driving engagement, performance and talent development, and promoting an inclusive, high-performance culture
Driving continuous improvement through implementation of regional initiatives, standardization of processes, identification of automation and technology opportunities, and sharing best practices across the Intel account
Ensuring strategic supplier performance, contractual compliance, audit readiness, regulatory compliance, and leading operational reviews while maintaining risk registers