Regional Facilities Operations Manager - North

Oakmont Education•Copley Township, OH

4d•Hybrid

About The Position

The Facilities Operations Manager supports the operational excellence of our northern-region schools in Ohio, Michigan, and Iowa by overseeing facilities management, property maintenance, vendor relationships, and customer service workflows. This role ensures that every school receives high-quality operational support, rapid response to facility needs, and proactive planning to maintain safe, welcoming environments for students and staff.

Requirements

Experience supervising maintenance teams or contractors.
Strong understanding of building systems and preventative maintenance.
Proficiency in using ticketing or work-order systems (e.g., ClickUp, Zendesk, FMX).
Excellent communication and customer service skills.
Ability to manage multiple school sites and travel regularly.
Strong planning, organization, and follow-through.

Nice To Haves

A minimum of 5 years of experience in school operations, facilities management, property management, or a related field, with significant leadership experience.

Responsibilities

Lead, plan, and manage facility operations for all southern-region schools.
Oversee and support property maintenance personnel, providing coaching, scheduling, and performance oversight.
Conduct regular site visits to assess building conditions, identify maintenance needs, and oversee preventative maintenance.
Respond to urgent building issues, coordinating timely repair and communication.
Manage facility budgets and ensure responsible spending.
Small Projects management.
Other duties as assigned.
Under the leadership of the Head of Facilities and Capital Projects, oversee the ticketing/work-order system ensuring timely response, clear communication, and high-quality customer service to the southern schools.
Monitor service-level expectations (SLAs), track resolution times, and maintain data integrity.
Audit ticketing systems weekly to ensure accuracy and visibility into open issues.
Partner with school leaders to collect feedback and continuously improve service.
Manage vendor relationships and ensure contract adherence, service quality, and competitive pricing.
Lead bid processes for services such as landscaping, cleaning, HVAC, or security.
Ensure all vendors comply with safety standards and background requirements.
Coordinate and oversee the procurement, delivery, and installation of furniture and large equipment, ensuring compliance with project specifications, timelines, and safety procedures.
Support schools in maintaining compliance with local, state, and federal facility requirements.
Coordinate fire inspections, permits, and safety audits.
Ensure emergency preparedness equipment and systems meet standards.
Assist schools with building readiness, seasonal maintenance planning, and operational setup.
Support new school openings, expansions, and renovation projects as needed.
Collaborate with regional and central teams across HR, IT, Academics, and Finance.