Regional Facilities Manager

JLL•Nashville, TN

2d•Hybrid

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Regional Facility Manager - JLL What this job involves - The Regional Facility Manager is a key leader on the account team responsible for ensuring excellent Facility Management Operations across assigned client sites.  This individual will ensure all contract deliverables are met or exceeded, including operational up time, cost savings initiatives, service delivery and introduction of best practices and continuous innovations/improvements. Successfully interface with multiple stakeholders with varying/unique needs and must be able to flex based on the specific situation. This position requires the ability to proactively and independently identify problems and deliver thoughtful and comprehensive end to end solutions that are tailored to the needs of the customer. This position will drive superior performance through excellent people management and will report to the Sr. Director of Facilities Management. What your day-to-day will look like: Maintain excellent client relationships and ensure high client, customer, and user satisfaction with services provided, measured through monthly SLAs, quarterly KPIs and satisfaction surveys. Drive superior performance through excellent people management. Drive high employee engagement through career development, training and coaching, while appropriately managing all performance or employee issues.   Fully support and promote diverse and inclusive teams. Create and deliver onsite operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed. Must lead by example and set “safety first” work environment and culture Ensure understanding of scope, service level, and other contract requirements across the sites Achieve contractual requirements and overall account annual goals including but not limited to work order management metrics and all contractual KPI goals. Ensure accuracy of operational data reported and comprehensive SOP documentation storage in CMMS or other systems for purpose of delivering accurate KPI results. Engage with team members to drive savings initiatives and ensure baseline adjustment and savings trackers are updated with all proper documentation. Ensure effective integration of FM Operations across all sites to ensure seamless and consistent delivery to the client and drive a one-team mentality.  Support operational audits and compliance programs to ensure execution and accurate results in collaboration with the Director of Engineering. Support portfolio growth opportunities by performing site visits, data gathering, analysis and developing business models as needed. Lead and/or support transition activities to incorporate new entities and sites. Responsible for timely and effective communication to client and account leadership; proactively escalating issues with recommended solutions. Other duties as assigned

Requirements

8+ years Facility Management experience with a variety of facilities; multiple site experience required
Proven ability to develop trusting relationships with various client levels
Proven leader with experience managing large teams and delivering exceptional results.
Strong people management skills are required, with a history of high employee engagement and ability to coach/develop talent
Ability to drive execution of operational and project budgets and implement savings initiatives across the region
Strong technical skills and experience, related to all building infrastructure equipment
Superior organizational and communication skills; must effectively connect with the client and the JLL team which are geographically dispersed

Nice To Haves

Bachelor’s degree desired.  Facility Management or related degree preferred.
Experience working for or with an IFM provider

Responsibilities

Maintain excellent client relationships and ensure high client, customer, and user satisfaction with services provided, measured through monthly SLAs, quarterly KPIs and satisfaction surveys.
Drive superior performance through excellent people management.
Drive high employee engagement through career development, training and coaching, while appropriately managing all performance or employee issues.
Fully support and promote diverse and inclusive teams.
Create and deliver onsite operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed.
Must lead by example and set “safety first” work environment and culture
Ensure understanding of scope, service level, and other contract requirements across the sites
Achieve contractual requirements and overall account annual goals including but not limited to work order management metrics and all contractual KPI goals.
Ensure accuracy of operational data reported and comprehensive SOP documentation storage in CMMS or other systems for purpose of delivering accurate KPI results.
Engage with team members to drive savings initiatives and ensure baseline adjustment and savings trackers are updated with all proper documentation.
Ensure effective integration of FM Operations across all sites to ensure seamless and consistent delivery to the client and drive a one-team mentality.
Support operational audits and compliance programs to ensure execution and accurate results in collaboration with the Director of Engineering.
Support portfolio growth opportunities by performing site visits, data gathering, analysis and developing business models as needed.
Lead and/or support transition activities to incorporate new entities and sites.
Responsible for timely and effective communication to client and account leadership; proactively escalating issues with recommended solutions.
Other duties as assigned