Regional Facilities Manger - Retail

JLL•Charlotte, NC

1d•$184,875 - $226,500•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Regional Facilities Manager (Retail) What this job involves – As Regional Facilities Manager - Retail, you'll lead facilities operations across a dynamic portfolio of 2,000+ retail banking locations spanning 10.3M square feet. This is a high-impact leadership role where you'll drive operational excellence while building lasting client partnerships in the financial services sector. You'll develop and execute strategic plans that anticipate client needs and exceed contractual KPIs, positioning JLL as an indispensable partner. Working closely with client leadership, you'll craft operating and capital budgets that align business objectives with operational realities, identifying opportunities that drive value beyond day-to-day delivery. Leading a team of 5 Senior Facility Managers and 28 Facility Managers, you'll cultivate a high-performing culture focused on both results and people. Your leadership will ensure teams deliver exceptional service while staying engaged, developed, and empowered to solve complex challenges across mobile engineering, facilities management services, and environmental health and safety. This role offers the opportunity to translate JLL's broader strategic vision into tangible business growth. You'll work alongside senior leadership to identify emerging opportunities within the account and across the financial institution sector, leveraging your operational expertise and client insights to expand JLL's footprint and impact. If you thrive on leading diverse teams, building strategic client relationships, and driving performance at scale across geographically distributed operations, this role offers the platform to make your mark.

Requirements

10+ years experience in Integrated Facilities Management or related Commercial Real Estate function
3+ years experience directly managing a team
Experience managing both technical and administrative staff
Successful client relationship management experience
Ability to supervise vendor performance
Personnel Team development & management, Strong interpersonal and supervisory skills
CMMS experience to drive preventive maintenance and reactive work order performance

Nice To Haves

MBA
Strong presentation skills, excellent verbal, and written communication skills
Excellent verbal/written communication and presentations skills
Proven record of providing excellent internal and external customer service
Knowledge of Excel and Power BI and ability to analyze data

Responsibilities

Establish the vision and strategy of the team ensuring there is alignment with the client objectives and interests in areas of FM delivery, Mobile Engineering Services and EHS.
Work collaboratively with Project Management teams to improve overall service delivery for the client.
Ensure support functions of Sourcing, Risk Management, Technology, Human Resources, Reliability Engineering, HSSE and Finance are aligned with FM delivery goals.
Drive the annual plan to deliver high quality results which exceed the client’s expectations
Become a reference for best-in-class service delivery that can be leveraged to expand JLL’s business
Recognizes opportunities for account growth, then articulates the value proposition and ensures its implementation across the platform
Builds and Manages High Performing teams, and ensures the best qualified candidate is hired for all roles.
Thoroughly and critically assesses direct reports (and directs directs), identify training opportunities and proactively manage team to high level performance.
Provides point in time coaching to elevate performance
Manages the portfolio financials to ensure plan is met or exceeded in both growth and profitability
Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
Responsible for overall team management, staff development and planning.
Execute staff succession and growth plans.
Travel to and visit regional locations as needed.