Regional Enrollment Support Specialist

Colorado Health Benefit Exchange•Denver, CO

2d•Remote

About The Position

Connect for Health Colorado is seeking a Regional Enrollment Support Specialist to improve and guide the enrollment experience for their customers. This role will focus on minimizing gaps in education and enrollment assistance in and around Summit County, aiming to reach eligible individuals and families for Marketplace, Colorado Connect, and Medicaid/CHP+ programs. The specialist will offer Health Insurance Literacy, financial assistance application support, and enrollment assistance, with a particular focus on underrepresented populations and those who are under or uninsured. Additionally, the position involves developing targeted, localized marketing and outreach efforts to meet organizational goals.

Requirements

Colorado Resident, local to Summit County preferred.
High school education required.
Minimum of 3 years of experience in community coordinating, communications, social services, medical billing or public service roles, preferably in healthcare or health insurance.
Familiarity with Connect for Health Colorado’s mission and customer base preferred.
Committed team player with exceptional interpersonal, problem solving and communications skills (verbal and written).
Demonstrated knowledge of CBMS, Connect for Health Colorado systems, and individual market eligibility rules.
Experienced and comfortable speaking in public and presenting to large groups.
Self-starter who can drive toward results independently, creating and implementing programs and systems from scratch.
Strong understanding of the healthcare or health insurance industry.
Strong project management skills, with the ability to oversee multiple, complex projects with competing deadlines.
Enthusiasm, sense of humor, and a positive attitude.
Ability to assume responsibility and maintain confidentiality consistent with the values and integrity of the Marketplace.
Command of Microsoft Office (PowerPoint, Word, Excel, Outlook).

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Provide technical and enrollment eligibility support for current and potential Marketplace, Colorado Connect, and Medicaid/CHP+ enrollees.
Support Connect for Health Colorado’s mission by maintaining expertise in eligibility, enrollment, and program specifications to raise awareness about the Marketplace and Colorado Connect while providing Assister services: one-on-one interactions with Coloradans including account/enrollment support, Health Insurance Literacy, and education on federal/state changes.
Provide fair, accurate, and impartial information about health coverage options and financial assistance programs, including eligibility for Premium Tax Credits, Cost-Sharing Reductions, and SilverEnhanced Savings.
Offer direct Enrollment Assistance by helping individuals and families apply for health coverage and insurance affordability programs, as applicable, while providing distinctions between available plans.
Provide information in a manner that is culturally and linguistically appropriate.
Communicate important information to customers receiving enrollment assistance, including verification requirements, health insurance literacy, renewal reminders, and follow-ups.
Host/attend community events or workshops targeting customers who may need health coverage assistance; conduct community outreach and education; maintain and distribute resource materials to targeted populations and partners.
Provide business-to-business education about health coverage options and individual impacts of federal or state changes.
Create and maintain referral networks to assist with health coverage.