Regional Drains Coordinator

Air Comfort Solutions OKC•Moore, OK

8d•$50,000 - $80,000•Onsite

About The Position

Air Comfort Solutions of OKC is seeking a highly organized and detail-oriented Regional Drains Coordinator to join their growing team. This role is crucial for supporting regional drain and lining operations by coordinating schedules, equipment, crews, and customer communication. The ideal candidate thrives in a fast-paced environment and excels at managing multiple tasks simultaneously.

Requirements

2+ years of experience in dispatching, scheduling, operations coordination, customer service, or administrative support preferred.
Strong organizational skills with the ability to manage multiple schedules, priorities, and deadlines.
Excellent verbal and written communication skills.
Ability to problem-solve and adapt quickly in a fast-paced environment.
Strong attention to detail and follow-through.
Customer-focused mindset with a professional and positive attitude.
Experience with scheduling, dispatching, CRM, or field service management software is preferred.
Proficiency in Microsoft Office Suite, including Excel, Outlook, and Teams.
Ability to work collaboratively with technicians, managers, and customers across multiple locations.

Responsibilities

Coordinate lining trailers and specialized drain equipment between locations to ensure resources are available where needed.
Work closely with Regional Service Managers to schedule drain and lining jobs across multiple markets.
Communicate with customers to confirm appointments, answer basic questions, and provide scheduling updates.
Coordinate and book hotel accommodations and travel arrangements for crews working outside their normal service area.
Maintain accurate records of lining trailers, equipment locations, upcoming jobs, and resource availability.
Ensure crews have the necessary job information, materials, and scheduling details before dispatch.
Communicate schedule changes and job updates between customers, crews, and Regional Service Managers.
Help manage and maintain an organized regional drain and lining schedule.
Monitor upcoming projects and proactively identify scheduling conflicts or resource constraints.
Follow up on active and completed jobs to ensure smooth execution and customer satisfaction.
Assist Regional Service Managers with day-to-day drain and lining operational needs.
Track material and payroll transfers between locations, ensuring proper documentation and accurate recordkeeping.
Maintain detailed job, equipment, and customer information within company software systems.
Support operational efficiency by helping coordinate equipment movement, technician availability, and job readiness.
Serve as a central point of communication between field teams, management, and customers to keep operations running smoothly.