Regional Disaster Officer - Idaho, Montana and East Oregon Region

American Red Cross • Boise, ID

2d • Onsite

About The Position

The American Red Cross is seeking a Regional Disaster Officer for its Idaho, Montana, and East Oregon Region, based in Boise or Nampa, Idaho. This role involves overseeing the implementation of disaster cycle services through a team of paid and volunteer staff, ensuring alignment with program standards. The officer will manage relationships with community organizations and emergency management staff, serve in operational leadership roles during disasters, and manage local government partnerships, preparedness, readiness, and response. The position requires leadership, community engagement, and volunteer support, with a focus on equitable and culturally sensitive service delivery. The role operates within a matrix management structure and requires subject matter expertise in disaster services.

Requirements

• Bachelor's degree required.
• Minimum of 7 years of related experience or equivalent combination of education and related experience required.
• 5 years of management experience of paid or volunteer workforce.
• Ability to work on a team.
• Proven track record of collaboration, facilitation, problem solving, leadership and partnership engagement.
• Demonstrated experience leading high-performing volunteer teams and effectively engaging and mobilizing communities and community-based organizations.
• Proven ability with analyzing, interpreting, and acting on business analytics, planning, technical writing, public speaking, project management, data entry and management, and process improvement.
• Ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately.
• Ability to work independently while developing and motivating a high functioning team of employees and volunteers as well as have excellent interpersonal skills in dealing with all levels of employees and volunteers across the enterprise.
• Excellent oral and written communications skills, including training, presentation and negotiating skills.
• Experience with budget management, oversight, and compliance.
• Must be analytical, customer oriented, flexible, organized, and able to operate with an orientation toward solutions, an external focus, and team orientation.
• Familiarity with program guidance and standards required.
• Proficiency in standard office technology tools such as cell phone, laptop, and Microsoft Office applications (Outlook, Word, PowerPoint, Excel).
• Ability to work outside of regular duty hours including nights and weekends.
• May travel and participate in meetings and conferences throughout territory, state, and Red Cross system.
• Regional leadership and functional employees are expected to work daily within their region's geographic area to provide leadership and functional support, engage and mobilize communities, and support volunteers.
• Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year.
• Employees must meet all training and physical capacity requirements for deployment.
• Physical requirements are those present in normal office environment conditions.
• Operational flexibility is required to meet sudden and unpredictable needs.
• Ability to use a personal computer, applicable software, and office equipment for sustained periods of time.
• May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

Responsibilities

• Oversee, through a team of paid and volunteer workforce, the successful implementation of the volunteer-led disaster cycle services program throughout the region in alignment with established program standards.
• Ensure employees and volunteers within a region are assigned specific relationship management responsibilities with community-based, non-governmental and faith-based organizations supporting disaster services, and key emergency management staff.
• Serve during times of disaster in an operational leadership role for any scale of disaster.
• Participate in a leadership role on larger operations for region, division, or nationwide.
• Responsible for local government partnerships, measurement and evaluation, information dissemination, preparedness, readiness, and response management.
• Provide leadership and functional support, engage and mobilize communities, and support volunteers.
• Support and guide disaster employees to accomplish mission work through meaningful engagement of volunteer workforce.
• Perform all duties and responsibilities in alignment with the Fundamental Principles and in compliance with standard operating procedures and other applicable Federal, State, and local regulations.
• Direct an employee and diverse volunteer team responsible for the implementation of volunteer-led disaster services programming throughout the region.
• Ensure disaster services are delivered in a rapid, accessible, and equitable manner, both culturally and linguistically, to meet the urgent, disaster-caused needs of our clients, with a focus on frontline communities.
• Oversee the successful implementation of the entire disaster cycle services program in alignment with Fundamental Principles and established program standards.
• Monitor, collect and analyze business data to improve services to individuals and communities.
• Ensure compliance with data protection and privacy regulations while managing sensitive disaster-related information.
• Work with regional leadership to create and improve plans for successfully meeting disaster services programmatic vision.
• Provide feedback and recommendations to support the continuous improvement process.
• Champion and drive the development of regional Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery.
• Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically.
• Lead and empower a diverse team of volunteers and employees, including hiring, training, coaching, delegating, coordinating, and evaluating and managing performance.
• Lead regional efforts to prepare and mobilize communities and engage partners to prepare for, respond to, and recover from disasters and emergencies.
• Serve as Facilitative Leader and the Disaster Cycle Services Face of the Red Cross at the executive level.
• Ensure inclusion of diverse stakeholders across the disaster cycle.
• Coordinate community listening and engagement activities alongside regional and chapter leadership, disaster program management staff, community volunteer leaders, and all other business lines to ensure the Red Cross is the most trusted disaster services provider.
• Engage and include diverse stakeholders reflective of all dimensions of diversity in the community across the disaster cycle, including disaster relief operations.
• Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
• Cultivate transparent communication and collaboration between lines of business to meet shared goals and objectives, including timely and effective service delivery and community presence.
• Provide situational awareness to senior regional leadership regarding disaster services performance, policy, and program doctrine.
• Communicate and partner with regional disaster program management in contiguous regions.
• Act as the regional disaster executive and Red Cross disaster subject matter expert.
• Prospect and partner with state leaders of organizations supporting frontline communities and community resiliency before, during and after disasters.
• Lead, and ensure region is implementing national initiatives that address the evolving needs of communities in the face of disaster-related challenges.
• Initiate, scale, coordinate and manage disaster relief operations in the region in alignment with the Disaster Cycle Services Concept of Operations.
• Serve during times of disaster as a leader for the region, upon completion of training requirements.
• Deploy and participate in operations outside of home region.
• Perform all assigned responsibilities under “grey sky” requirements with potential for deployment as directed.
• Establish operating policies and procedures that affect departments and subordinate sections and work units.
• Interpret company-wide policies and procedures.
• Develop budgets, schedules, and performance standards.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Manager