Regional Director

MedElite Group, LLC.•Dallas, TX

2d•$85,000 - $135,000

About The Position

MedElite is seeking a dynamic and experienced Region Director to oversee and manage the Provider experience, and Facility/Client satisfaction. The Region Director will play a pivotal role in ensuring that MedElite is providing the necessary support to our field staff, who are supporting our client facilities through direct patient care.

Requirements

Active RN Licensure
Bachelor's degree in Business, Sales, or a Clinical-related degree such as nursing
Minimum 4 years experience in supporting staff and providers in a Clinical Setting, sales experience, and/or experience as an RN in a long-term care setting
Strong leadership skills with proven experience in handling employee escalations, customer service, and problem-solving
Strategic thinker with a passion for providing support to clinical staff and impacting outcomes for patients in a long-term care setting
Excellent interpersonal and communication skills with the ability to collaborate effectively across diverse teams
Demonstrated knowledge of Current Procedural Terminology (CPT)

Responsibilities

Facilitate communication regarding policy and process updates, questions related to HTR and Care Management reports
Work with MedElite internal teams on making adjustments when needed, based on feedback from our providers, regional representatives, and MedElite corporate office to ensure the alignment of MedElite's operational procedures with facilities' initiatives and existing procedures
Act as the facility liaison and manage new service requests
Act as the primary point of contact for Facility providers, including Medical Directors, Specialists, and PCPs
Provide support for field providers regarding any matters outside of daily operations: documentation and coding questions, clarification of MedElite policies, billing questions, etc.
Conduct in-person facility site visits, on an as-needed basis, including quarterly meetings with the assigned Medical Directors
Address provider performance and productivity based on audit results, timeliness and quality of documentation, compliance issues, etc.
Handle escalations from the account manager related to MedElite/Infinite facilities and providers
Confirm facility contacts and explain the role of each, e.g. Specialty Scheduling contact, HTR Reports, AI daily reports, etc.
Partner with Sales staff to support growth efforts through presentations to prospective accounts and facility assessments