Regional Director with Tax Credit Experience

ResidentialONE•Columbia, MD

2d•Onsite

About The Position

Under the daily direction of the Executive Team, the Regional Director is responsible for the overall aspects of the community operations. This role involves active participation in the Senior Management Group, maintaining strong relationships with various departments to maximize portfolio value and streamline reporting, and assisting in the establishment and implementation of company strategies and goals. The position also focuses on creating and implementing a Property Management Manual, setting property-specific goals, and motivating property managers to achieve results. Key areas of focus include employment processes, training, performance management, communications, acquisitions support, providing real estate expertise to property managers, tenant relations, leasing and marketing, property renovation and redevelopment, and overall operations administration and fiscal management.

Requirements

Minimum 5 years' property management experience
Minimum of 5 years' Tax Credit/Section 8/HOME experience
Strong experience with Boston Post
Strong supervisory skills
Portfolio Management overseeing multiple properties
Excellent communication skills
Analytical and problem-solving skills
Strong knowledge of financial statements and budgeting
Tax Credit Experience
Proficient in Microsoft Office

Nice To Haves

Community Association Certifications preferred

Responsibilities

Participates as an active and contributing member of the Senior Management Group and other sub-groups as appropriate.
Maintains a constructive and highly interactive relationship with other departments (Asset Management, Creative and Leasing, Risk Management, Legal, Fund Accounting, Accounting, Human Resources) to maximize portfolio value and streamline reporting.
Assists in the establishment and implementation of Company organizational strategies, goals and objectives to ensure efficient operations.
Creates and implements a Company Property Management Manual that establishes standardized policies and procedures and Best Practices applicable to each project and the organization as a whole.
Works with asset managers, property managers, and creative/leasing teams to establish written goals and objectives relative to properties, in conjunction with the Strategic Business Plan.
Establishes written objectives/strategies with individual property managers relative to each property management offices.
Provides guidance and motivates property managers to obtain results, both at the property level and at the management office.
Monitors all of the above to ensure consistency with expectations.
Manages all property management staff.
Assists the property managers in selecting employees for the property management offices.
Checks references and effectively coordinates the interviewing process when hiring property managers.
Takes appropriate action, when necessary to reward, reprimand or terminate property managers.
Provides orientation and initial training of property managers.
Trains property managers on Company policies and procedures, Best Practices.
Ensures that all employee training needs are assessed, and necessary training programs are designed and implemented to meet staff requirements.
Evaluates and approves any outside training for property managers.
Is aware of all material property management issues.
Assesses and communicates property manager performance against Strategic Business Plan goals through continuous periodic property visits/property inspections and quarterly review meetings.
Reviews all established goals and objectives with property managers in a timely manner, in accordance with Company’s policies.
Evaluates property managers, counsels and recommends areas for improvement.
Makes annual salary recommendations based on overall performance ratings for property managers, and reviews and approves property managers’ salary recommendations for the management office staff.
Effectively communicates in both verbal and written format.
Conveys essential information concisely and in a timely manner throughout the organization, as appropriate.
Facilitates clear and concise communication by property managers directly to asset management and senior management, and vice versa.
Assists and supports firm marketing efforts and asset managers and senior managers in effectively communicating with Company’s current and prospective partners/tenants, as appropriate.
Assists the acquisitions team in coordinating functions involving the purchase of properties.
Attends Monday Acquisition Pipeline and Asset Management meetings.
Provides a “reality check” on pro formas with a focus on expense items during new deal review.
Provides feedback on important due diligence items.
Determines appropriate resource and staffing allocation and timelines for an asset, along with a projected Company P&L for the asset, where it is anticipated Company will manage the asset.
Travels as needed during acquisitions due diligence to see proposed assets and interview potential new Company employees and/or third-party managers, depending upon path to be taken.
Supports the property managers and creative/leasing professionals in the accomplishment of their goals and objectives though the application of proven real estate expertise.
Provides continuing training to the property managers by sharing real estate knowledge.
Supports and assists property managers in negotiating significant leases, major service contracts, and solving property operating issues.
Coordinates and implements annual tenant surveys and evaluates the results.
Maintains relationships with key tenants.
Supports the asset manager and property managers in the development of specific leasing and marketing plans for each property through the Strategic Business Plan process.
Coordinates property managers’ involvement with local brokerage community and maintains appropriate contacts with key regional brokerage managers.
Supports the asset managers, development managers, and property managers in the assessment of potential value-added renovations and/or redevelopment.
Recommends appropriate value enhancement strategies as appropriate.
Works with the Creative/Development managers in the development and execution of property renovation programs, as needed.
Assists the Creative/Development managers in the establishment of project parameters, design scope, and capital authorization approvals, as appropriate.
Ensures that appropriate fiscal controls for capital expenditure projects are followed.
Supports the asset managers, development managers, and property managers in the assessment of each property’s current position in the marketplace and in developing value enhancement strategies based upon these assessments.
Ensures that these strategies are appropriately communicated to the asset manager and are integrated into the Strategic Business Plan process.
Effectively manages and leads property managers.
Ensures that all property management offices are properly staffed and operated effectively in accordance with Company standards.
Works closely with property management administration professionals in the implementation of Company’s policies and procedures, Best Practices.
Approves disbursements that exceed the property managers’ approval authority, as appropriate.
Ensures regulatory and local law compliance.
Reviews and approves the annual budgets for the property management offices and individual properties prior to submission to asset managers for fiscal approval.
Monitors the property managers’ performance relative to the Strategic Business Plan strategies and the related budgeted goals and objectives.
Supports the property managers in their efforts to manage operating expenses and major delinquency problems.
Is responsible for each property manager receiving the proper level of accounting services from the Company accounting group.
Works closely with Company Accounting to ensure all reporting is done on a timely basis.
Is involved in the fall and spring reforecast (budgets) process, ensuring timelines are met and accuracy and standardization in reporting, as outlined in the Company Best Practices.
Performs all other duties as assigned.