Director of Credit & Customer Experience

LINDER INDUSTRIAL MACHINERY CO • Plant City, FL

7d

About The Position

Linder Industrial Machinery Company is seeking a Director of Credit and Customer Experience to lead a high-performing credit team that protects company cash flow while delivering a world-class customer experience. This role involves owning credit policy, underwriting, limits, collections, and credit department workflows for heavy equipment customers. The position requires close collaboration with Sales and Operations, and driving data-led process and technology improvements.

Requirements

• 7+ years in commercial credit or credit risk roles, with heavy equipment or industrial B2B experience strongly preferred.
• Proven people manager with experience leading small teams and influencing cross-functional stakeholders.
• Comfortable with analytics, credit scoring, and KPI dashboards; able to translate data into decisions.
• Track record of improving processes and implementing new technologies (ERP, credit platforms, BI tools).
• Committed to delivering a frictionless, professional customer experience even while enforcing credit policy.
• Clear, persuasive communicator able to negotiate with customers and collaborate with Sales and Operations.
• Bachelor’s degree in Finance, Accounting, Business, or related field.

Nice To Haves

• Certifications such as CICM, CBA, or equivalent are a plus.

Responsibilities

• Lead the Credit Department: Manage and develop a team of 3+ direct reports, set priorities, coach for performance, and build a culture of accountability and service.
• Own Credit Risk Strategy: Establish and maintain credit policies, underwriting standards, and customer credit limits aligned to company risk appetite.
• Cross-Functional Partnership: Work daily with Sales, Operations, and Finance leaders to balance growth and risk, resolve disputes, and enable timely deliveries.
• Customer Onboarding and Account Management: Oversee new account setup, credit checks, and ongoing monitoring of customer creditworthiness.
• AR and Collections Oversight: Drive effective collections strategies, aging management, dispute resolution, and cash recovery while preserving customer relationships.
• Data and Analytics: Use data to segment customers, score risk, forecast exposure, and report KPIs to senior leadership.
• Process and Technology Improvement: Lead projects to modernize credit workflows, implement credit scoring tools, integrate with ERP/CRM, and automate routine tasks.
• Compliance and Controls: Ensure adherence to internal controls, audit readiness, and regulatory requirements relevant to commercial credit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager