Regional Director

WILLIAM DOUGLAS MANAGEMENT LLC•Columbia, SC

2d•$90,000 - $95,000•Onsite

About The Position

William Douglas Management is seeking a Regional Director to join our incredibly talented Community Association Management team in South Carolina. The Regional Director is responsible for overseeing and optimizing operations in the Charleston, Columbia and Myrtle Beach regions. This role requires strong leadership skills, a strategic mindset, and the ability to balance day-to-day management with long-term growth objectives. This role requires a strategic thinker who can balance day-to-day management with long-term growth objectives, while ensuring consistent delivery of exceptional customer service and maintaining company standards. The Regional Director will be responsible for setting performance goals, managing budgets, and executing marketing strategies, all while maintaining a collaborative and productive work environment. The Regional Director reports directly to the Vice President of Community Management of the region. The ideal candidate will have strong leadership skills, a proven track record of driving sales, improving operational efficiency, and fostering high-performing teams. This role requires a strategic thinker who can balance day-to-day management with long-term growth objectives, while ensuring consistent delivery of exceptional customer service and maintaining company standards.

Requirements

3-5 years of experience in a similar role or as a Community Manager.
High School diploma required; college degree preferred.
Must have a strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.
Must be proficient and have a working knowledge of Microsoft Office Applications.
Must have a valid Driver’s license.
Employees are sometimes required to work for extended periods of time; being flexible in the hours which could include nights and weekends.
Must have the ability to react and address all emergency situations in a timely manner.

Nice To Haves

college degree preferred

Responsibilities

Support, coach, and oversee Community Managers to ensure consistent service delivery and operational excellence
Conduct daily team check-ins and maintain an open-door environment for staff
Follow up on escalated emails, phone calls, billing concerns, hardships, account holds, and after-hours issues
Review and approve meeting notices, invoices, credit card charges, expenses, mileage, PTO, missed punches, and out-of-office communications
Monitor team performance, addressing concerns with Community Managers as needed
Ensure invoices, financial packets, and other key deliverables are completed accurately and on time
Lead weekly Community Manager meetings, gather team input, and follow up on action items
Conduct training and support sessions for new hires and existing team members
Ensure Community Managers follow up on RFPs and use only approved, qualified vendors
Recognize and encourage team members through company recognition programs and other appreciation efforts
Review and communicate approved process changes, ensuring successful rollout and adoption by the team
Conduct monthly one-on-one meetings with team members to provide coaching, support, and consistency
Review upcoming contract renewals and proactively communicate with board members
Manage incoming contracts and evaluate Community Manager portfolio availability for assignments
Proactively contact board members to gather feedback, assess satisfaction, and follow up on improvement items
Support board, annual, and association meetings as needed, with emphasis on large associations
Stay involved with internally transitioned accounts for the first 60–90 days, when applicable
Identify team training needs and conduct monthly training based on feedback and business needs
Review association websites, financial packets, portfolio alignment, and operational standards with Community Managers
Conduct monthly site drives to inspect quality and provide feedback
Monitor vendor compliance and address any use of unqualified vendors
Review change project implementations and provide feedback to leadership
Plan and execute monthly site management meetings, when applicable
Follow up on board survey feedback, create action items, and ensure completion
Coordinate approved vendor learning presentations
Meet with new Community Managers quarterly to gather feedback on training, challenges, and support needs