Regional Director

VITRA Health • Boston, MA

13d • $145,000 - $155,000 • Hybrid

About The Position

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.
To help share our mission and expand our community impact, Vitra Health is seeking a Regional Director who is passionate about quality and client centered care and helping people access the care and resources they deserve.

Requirements

• Bachelor’s Degree or equivalent in healthcare required, Masters preferred.
• 6-10 years management experience required.
• Experience building a business, delivering against ambitious targets, in a fast paced, often ambiguous, and rapidly changing environment.
• Proven track of quality and regulatory excellence
• Leadership experience managing multiple teams.
• Conceptual and analytical problem-solving skills.
• Strong communication skills
• Customer service mentality
• Able to work independently & willing to work in the Field as needed.
• Able to travel to assigned areas required.

Nice To Haves

• Masters preferred.

Responsibilities

• Responsible for the execution and oversight of processes and procedures related to program regulations, client retention, staff engagement and program growth.
• Ensures strict adherence to compliance requirements including but not limited to program regulatory compliance and quality standards.
• Ensures optimal staffing and partners with talent acquisition on recruitment strategies
• Collaborates with Business Development to ensure resources are in alignment with growth targets
• Collaborates with marketing in initiatives to increase awareness of Vitra’s community reach, programs and client-centered initiatives.
• Ensures compliance plan for Health Care Delivery is aligned with regulations and quality standards and best practices
• Ensure NCQA standards and requirements are reflected on clinical team practices, delivery of services and documentation
• Ensures process improvement initiatives are aligned with organizational goals and program requirements
• Ensure compliance reports and metrics meet targets and proactively work with HCD management team to identify areas for improvement.
• In conjunction with the COO, develops and implements processes and procedures to ensure program regulations are met and clinical excellence is in the forefront of healthcare delivery.
• Stays updated on industry trends, regulations, and best practices and collaborates with Vitra’s leadership team to implement changes as indicated.
• Maintains a “Vitra-wide” approach to processes and change ensuring practices are uniformly implemented across Vitra Mentors and develops managers ensuring performance and feedback are aligned with professional standards and clinical excellence.
• Continuously Identifies direct report managers’ growth opportunities and provides professional development support and coaching.
• Fosters a positive team culture by ensuring region managers set clear expectations, facilitates comprehensive training on systems and processes, and continuously reviews patterns and performance.
• Ensures assigned region (s) performance evaluations and coaching are delivered timely and in alignment with policies and standards.
• Regularly analyze key performance metrics, such as staffing template utilization, client satisfaction, client, and staff retention, and implement strategies to optimize operational efficiency and quality of care.
• Participates in budget development and ensure it is aligned with targets
• Ensures EHR platform is aligned with operational need by working closely with management and IT staff
• Oversees Vitra’s Telehealth Hub ensuring it is aligned with quality and regulatory standards
• Foster culture of customer service and commitment to quality care.
• Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
• Show a genuine interest and compassion for the communities we serve.
• Other duties as assigned.

Benefits

• Health Insurance with a generous employer contribution.
• Dental and Vision Benefits.
• 401K plan with a company 5% match.
• Paid-Time Off.
• Competitive Pay Rates.
• Wellness Benefits.
• Tuition Reimbursement.
• Supplemental Benefits: Life, Accident, Critical Illness and Disability Insurance.
• Supportive team structure and company culture with a focus on work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager