Regional Director – Apartment Services

RTI•Minneapolis, MN

12d

About The Position

The Regional Director of Apartment Services provides strategic leadership and operational oversight for Residential Transitions, Inc. (RTI) Apartment Services programs. The role ensures high-quality, person-centered services that comply with Minnesota Department of Human Services (DHS) regulations and RTI policies. The director oversees program operations, staff leadership, compliance, financial performance, and risk management while fostering accountability, collaboration, and continuous improvement. The position works with internal departments, external stakeholders, and community partners to support positive outcomes for participants. The Regional Director leads program and service delivery, supervises and develops Program Managers and other leadership staff, serves as the Designated Coordinator under Minnesota Statute 245D, and oversees compliance, quality assurance, budgets, administration, and risk management. The role also maintains relationships with landlords, guardians, county agencies, healthcare providers, and community partners. CRS programs operate 24/7, and the role requires leadership presence and availability to support program needs, including staffing shortages and critical incidents. This is a full-time position serving Dakota and Ramsey Counties, with compensation of $65,000–$75,000 per year.

Requirements

Meet one of the following Minnesota Statute 245D qualification pathways: a bachelor's degree in a human services-related field and one year of full-time direct-care experience serving individuals with disabilities or adults age 65 or older; an associate degree in a human services-related field and two years of qualifying experience; a diploma in a human services-related field and three years of qualifying experience; or at least 50 hours of human services and disabilities education and training plus four years of qualifying supervised experience.
Progressive leadership and supervisory experience within human services.
Strong knowledge of Minnesota DHS licensing standards, including 245D regulations.
Experience managing multiple programs, staff, budgets, and compliance requirements.
Excellent communication, organizational, and leadership skills.
Successfully pass a Minnesota Department of Human Services background study.
Current valid driver's license, satisfactory driving record, reliable transportation, and valid automobile insurance.
Ability to walk, stand, sit, bend, climb stairs, use a ladder, and perform crisis prevention/intervention techniques.
Ability to use hands for writing, typing, data entry, and medication dispensing.
Ability to lift up to 40 pounds and occasionally exert physical effort during duties.
Vision and hearing sufficient for reading charts, operating office equipment, using a computer, and driving a vehicle.
Ability to respond to high-behavior situations, mental health crises, emergencies, and occasional physical intervention.
Flexibility to support program needs during staffing shortages or critical incidents.

Nice To Haves

Master's degree in Human Services, Social Work, Healthcare Administration, Business Administration, or a related field.
Three or more years of leadership or administrative experience overseeing multiple human service programs.
Experience managing 245D-licensed programs.
Experience with program budgeting, quality assurance, regulatory compliance, and organizational leadership.

Responsibilities

Provide leadership and oversight for all Apartment Services programs.
Ensure services are individualized, person-centered, and aligned with participant goals and support needs.
Monitor service quality and ensure compliance with RTI standards and DHS licensing requirements.
Support Program Managers in promoting participant independence, community inclusion, and informed choice.
Coordinate services with case managers, guardians, county representatives, healthcare providers, and interdisciplinary teams.
Respond to complex participant situations and provide leadership during crisis situations when needed.
Ensure timely, accurate, and professional documentation across programs.
Supervise, mentor, and develop Program Managers and other leadership staff.
Establish performance expectations and promote accountability.
Conduct regular supervision meetings, coaching sessions, and annual performance evaluations.
Partner with Human Resources and Talent Acquisition on workforce planning, recruitment, onboarding, and retention.
Foster employee engagement, professional development, and a positive workplace culture.
Address employee performance concerns through coaching, corrective action, and ongoing support.
Serve as the Designated Coordinator in accordance with Minnesota Statute 245D requirements.
Ensure compliance with applicable federal, state, county, and organizational regulations, including HIPAA, OSHA, and Minnesota DHS licensing standards.
Oversee documentation audits, licensing readiness, and quality improvement initiatives.
Monitor staff training requirements and ensure certifications remain current.
Implement corrective action plans and monitor compliance efforts.
Monitor program budgets, labor utilization, scheduling, payroll, and operational expenses.
Partner with Finance to ensure accurate billing, authorizations, and fiscal accountability.
Identify opportunities to improve operational efficiency while maintaining service quality.
Assist with budget planning, forecasting, and strategic resource allocation.
Identify operational, compliance, and participant safety risks and implement proactive solutions.
Ensure timely reporting of incidents, emergencies, allegations, and participant concerns.
Partner with Compliance and Human Resources during investigations and corrective action processes.
Promote safe environments for participants and employees.
Build and maintain collaborative relationships with landlords, guardians, county agencies, healthcare providers, and community partners.
Represent RTI professionally during meetings, licensing visits, and stakeholder collaborations.
Respond promptly to questions, concerns, and service-related issues while promoting positive relationships.
Maintain leadership presence and availability to support program needs during staffing shortages or critical incidents.