Regional Director, Blue Nile

Signet Jewelers•New York, NY

1d•$130,000 - $150,000

About The Position

The Regional Director will lead the growth and success of multiple Blue Nile showroom locations, driving district-wide sales, KPIs, and company objectives. The role leads and inspires Showroom Managers and their teams to deliver exceptional customer experiences in line with Blue Nile’s luxury brand standards. It also oversees daily operations, promotes operational excellence, develops talent, and collaborates with cross-functional teams to implement strategies and improve performance. The position oversees business leadership, people leadership, operational leadership, and business partnering across the region. It includes developing sales strategies, monitoring showroom performance, coaching leaders, managing talent and operational standards, and aligning showroom teams with corporate initiatives. Travel of up to 25% is required to support district operations and initiatives.

Requirements

At least 5 years of leadership experience in a luxury goods or retail environment.
Proven success managing multiple locations and driving significant sales growth while meeting or exceeding KPIs.
Strong understanding of business metrics and ability to analyze performance trends and coach teams toward improvement.
Exceptional verbal and written communication skills and ability to influence and build relationships throughout the organization.
Ability to recruit, develop, and retain high-performing teams in a competitive retail environment.
Strong organization and time-management skills, with ability to manage multiple priorities and meet deadlines.
Proficiency in CRM, ERP software, and operational systems.
Ability to think strategically, adapt quickly to change, and drive results in a fast-paced environment.
Willingness to travel up to 25% of the time.

Nice To Haves

Jewelry industry experience is preferred.
NetSuite experience is a plus.

Responsibilities

Lead and inspire Showroom Managers to meet and exceed sales targets, KPIs, and operational goals.
Develop and implement regional sales strategies aligned with corporate objectives.
Conduct regular store visits to monitor performance, provide guidance, and execute sales tactics.
Analyze sales metrics and trends and coach Showroom Managers to improve performance.
Drive local store events and marketing campaigns to increase customer engagement and brand visibility.
Ensure stores meet Blue Nile service standards and deliver exceptional customer experiences.
Oversee recruitment, talent development, and performance management for Showroom Managers and their teams.
Coach and support Store Managers to foster individual and team growth.
Cultivate a high-performance culture focused on customer service, collaboration, and accountability.
Conduct performance appraisals, identify growth opportunities, and address performance gaps.
Ensure compliance with operational standards, including loss prevention, visual merchandising, inventory management, and shrink reduction.
Collaborate with Store Managers to optimize payroll and resource allocation for profitability.
Streamline staffing, scheduling, and workload planning to improve efficiency.
Lead process improvements to enhance operational performance and the customer experience.
Serve as the liaison between corporate functions and showroom teams to ensure communication and alignment on business initiatives.
Partner with Merchandising, Marketing, and HR to execute promotions, product launches, and seasonal campaigns.
Partner with corporate and call center teams to address customer feedback and improve the showroom experience.
Travel up to 25% of the time to support district operations and initiatives.