Regional Director, Operations

Sound Physicians•,

6h•$125,000 - $155,000•Remote

About The Position

The Regional Director of Operations is responsible for the operational management and oversight of multiple Sound Physicians' hospitalist practices in Washington. This role requires a visible presence at several practice locations and focuses on establishing professional relationships with hospitalist teams, hospital and system C-suite executives, case management, nursing, medical staff office, community providers, and specialty physicians. The Regional Director of Operations manages a team of direct reports who support the day-to-day operations of successful Hospitalist practices within an assigned region. This role reports to the Chief Operations Officer, with accountability to the Regional Chief Medical Officer. It operates within a heavily matrixed team, having a Divisional Chief Medical Officer as a dyad partner, and working closely with a Director of Clinical Performance.

Requirements

Demonstrated track record of a combination of values, knowledge, and experience.
Communication: The ability to speak, write, and listen clearly and consistently.
Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms.
Critical Thinking: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information.
Executive Presence: The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others. Set a personal example of optimism, poise, and professionalism.
Negotiating: Reach consensus while maintaining positive, sustainable relationships.
Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships among hospital partners, dyad/triad partners, and Sound team members at all levels (C-Suite, Sound, and Team).
Strategic Thinking: The ability to develop, execute, and rally your team around data-driven long-range plans.
Teamwork: The ability to pull people together into highly effective teams.
Proficiency with Microsoft Office Suite (i.e., Outlook, Excel, PowerPoint); knowledge of MS Project.
Knowledge of Process Improvement methodology; LEAN-Six Sigma for healthcare training is desirable.
Knowledge of relevant state and federal healthcare regulations.
Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure.
Knowledge of Hospital Medicine landscape and market forces driving the hospitalist model of care.
Understanding of hospitalist physician recruiting, marketing, and compensation issues.
Minimum: Bachelor's Degree in business administration, healthcare administration or similar field.
Minimum: 6-8 years' experience working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics (ex: quality measures).
Experience working in a matrixed environment.

Nice To Haves

LEAN-Six Sigma for healthcare training is desirable.
Preferred: 3-4 years' experience managing a multi-site physician group practice.

Responsibilities

Initiating and leading content discussions and preparations for Joint Operations Committee, Quarterly Performance Reviews, and other hospital partner interactions.
Reviewing content for final sign-off of all client-facing templates (scorecards, dashboards, action plans) developed.
Proactively utilizing Sound and industry knowledge to lead discussions with hospital partners regarding short term and long-term strategic objectives, effectively communicating where Sound can provide a solution.
Building strong relationships with the C-Suite at each hospital partner in the assigned region, reporting on and checking in on performance on a monthly basis.
Meeting regularly with each Medical Director and PMT member to review site performance and identify opportunities and barriers.
Final oversight for day-to-day practice operations including matters related to payroll, credentialing, human resources, recruiting, etc., with assistance of direct reports and shared service departments.
Actively participating in Monthly Operating Reviews, proactively reviewing practice financial statements for accuracy and trends to explain financial performance.
Identifying and understanding the impact of variances and enacting plans to address negative variances.
Developing and managing annual budgets with responsibility for P&L performance for programs in the assigned region.
Appropriately gathering and processing of monthly patient level data files, troubleshooting as necessary.
Working in the pursuit of new business in the region, coordinating individual efforts for new business with Business Development, COO, and RCMO(s).
Completing due diligence and practice design for new hospital practices within the region.
Creating or reviewing proposals for new business and expansion of current business, including financial proformas.
Understanding the financial and operational impacts of program changes as well as pricing, including supporting or leading contract negotiations and new site implementations in conjunction with main office departments and COO.
Leading new practice implementations in conjunction with main office departments.
Hiring, training, and developing a practice management team (PMT) for the assigned region.
Managing and tracking reconciliation dates, PQI submission dates, contract renewal timelines, and annual escalator anniversary dates in a timely manner.
Appropriate escalation of issues/concerns to COO.
Supporting the Regional Manager, Clinical Performance and Clinical Performance Nurse(s) in their development and execution of clinical processes.