Regional Director of Patient Experience and Nurse

Compass Group•Fort Worth, TX

6d•$100,000 - $125,000•Remote

About The Position

Working as the Regional Director of Patient Experience and Nursing Engagement, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership to improve patient satisfaction scores. You will also monitor all matters relating to accounts patient satisfaction initiatives to assure highest client and customer satisfaction levels and account retention, strong employee relations, exceptional engagement with nursing teams, achievement of financial goals, and future business growth plans. This position will reside in Texas but will also support, AR, OK, Louisiana, and AZ.

Requirements

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
Exhibits initiative, responsibility, flexibility and leadership
Fiscal and budgetary skills

Nice To Haves

Bachelor’s Degree in healthcare administration and/or business or equivalent combination of education and experience
3-5 years’ experience in health care operations, health care support services, nursing or behavioral health preferred
Excellent organizational skills and ability to multi-task essential

Responsibilities

This position requires up to 80% travel
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance
Maintains and supports client satisfaction at a level that ensures account retention
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Conducts frequent on-site audits of high incentive/high risk accounts to confirm implementation of Compass Healthcare patient satisfaction strategies
Works to build strong relationships with nurses and clients throughout the region
Works with on-site management team to develop the region's patient satisfaction plan for customer service initiatives and ensures its successful implementation
Coaches and evaluates on-site Patient Experience Managers; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth