Regional Director of Operations

Palette Hotels•New York, NY

10d•Hybrid

About The Position

Palette Hotels is seeking a dynamic, experienced Regional Director of Operations will be responsible for the region's overall performance including financial, guest satisfaction, client retention, employment practices and business development objectives. In addition, this role will allocate, and direct resources as needed to ensure business plans, corporate initiatives, and cultural perspectives are incorporated in the market.

Requirements

Demonstrated success in operations management in a complex, fast-moving environment. Hospitality or service industry experience highly preferred.
Demonstrated experience exercising considerable judgment and discretion in dealing with matters of significance for the company.
Ability to connect with hourly team members during property visits to ensure training and tools are being provided to ensure the hotel's success.
Previous P&L and income statement responsibility for a multi-unit organization.
Assist GM with yearly budgets.
Extensive knowledge in sales, employment practices, and business development.
Ability to travel up to 70% of the time required.
Excellent interpersonal, communication, and vendor management skills.
Ability to define problems collect data establish facts and draw valid conclusion
Ability to read, analyze, and interpret complex documents including financial reports.
Build morale and group commitment to goals and objectives.
Bachelor's degree from a four-year college or university
Must be available, weekends, nights, and holidays.

Nice To Haves

MBA, or Master's degree preferred.

Responsibilities

Maintains knowledge of operational requirements and business reporting procedures affecting the business and ensures company policies, procedures, and reporting are in compliance throughout the market.
Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance within the market.
Ensures general managers and other assigned support team members understand and meet the expectations of clients, associates, and the company.
Identifies new business development opportunities in the region and develops strategies to grow the market.
Maintains regular communication with hotel GMs to determine progress in meeting the essential goals and objectives of staffing and scheduling at their sites.
Provides strategic and tactical direction and support to dedicated HR and training staff to ensure training programs meet business objectives. Evaluates training program effectiveness in the market and adjusts as needed.
Ensures uniform adherence to programs such as pay, timekeeping, benefits, progressive discipline, rewards, and other policies and procedures.
Adheres to all franchise procedures and regulations to assures each hotel adheres to standard operating procedures
Directly involved with Revenue Management, pricing, sales and Marketing of the hotels.
Authorizes expenditures and monitors cost controls and labors.
Performs various investigations and/or audits as needed or as recommended by a supervisor or by corporate personnel.
Other duties as assigned