Regional Director of Operations

Crescent Careers•Fairfax, VA

22h•Remote

About The Position

Crescent Hotels and Resorts is seeking an experienced and accomplished Regional Director of Operations. This role requires a demonstrated track record of success with the ability to lead a portfolio of properties. Multi-property with major brand experience and operational oversight is required; experience with independent brands is preferred. This role works closely with ownership and requires strong communication skills, the ability to convey factual data and forecasts promptly and accurately, and the ability to build and maintain strong relationships. The portfolio is a combination of full-service and select service properties. This role can be based in any U.S. location, with easy access to a major airport. Frequent travel to the properties can be expected.

Requirements

5 years above property experience, with a multi-portfolio of major brands.
Extensive hands-on experience managing third-party relationships and the ability to lead ownership meetings effectively.
Strong analytical and computer skills (Microsoft 365 tools, as well as BI) required.
Must have proven ability in building and leading high performing teams and developing direct reports as well as positively influence influencing all levels of the organization.
Must be a proactive, possess strong organizational and project management skills.
Excellent verbal and written communication skills are required along with the ability to provide direct, actionable, and positive and/or corrective feedback to others.

Nice To Haves

Experience with independent brands is preferred.

Responsibilities

Directly responsible for a portfolio of properties within region, ensuring strategic goals are met.
Strategizing, assisting, and directing property leadership in initiatives to support revenue growth, market share performance and sales initiatives.
Effectively act as a mentor leaders of property leadership teams.
Work with corporate team leaders to ensure the maximization of revenues and profits.
Ensure all properties are in compliance with brand standards and Crescent initiatives.
Ensure the implementation of all Crescent SOP’s, financial systems, People & Culture initiatives at all existing and transition properties within assigned region.
Act as direct liaison with property ownership within own portfolio to ensure proper and proactive communication.
Review and understand ownership needs and expectations on a regular basis.
Act as additional support with property ownership and VP, Operations to ensure proper and proactive communication.
Collaborate with Corporate Food & Beverage Senior Leadership to ensure that F&B operations within portfolio are demonstrating operational excellence in menu design, service delivery and execution.
Directly influence decisions to impact positive food & beverage market share growth.
Ensure that management agreement obligations are being adhered to and carried out.
Act as the main point of contact for ownership groups.
Maintain a thorough understanding of ownership agreements for all properties within region including but not limited to management, partnership, operating and franchise agreements.
Lead strategic planning, development, and coordination of initiatives of the region.
Set up long-term strategies in both rooms & food and beverage operations.
Participate in annual budget reviews within region ensuring timely internal reviews while meeting ownership deadlines.
Continuously seek more efficient and effective ways to provide services to our properties and ownership groups.

Benefits

Industry leading benefits
Bonus plans
Excellent compensation package
Operational incentive plan eligibility
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Discounts with our Crescent managed properties in North America for you & your family members
Health & wellness programs
Best in class learning and development
Travel discounts