REGIONAL DIRECTOR OF OPERATIONS - Westchester County, NY

Compass Group•City of White Plains, NY

21h•$140,000 - $150,000•Onsite

About The Position

As a Regional Director of Operations (RDO), you will provide strategic leadership and operational oversight for a multi-site healthcare food service portfolio across Westchester County, New York. In this role, you will drive operational excellence, financial performance, patient satisfaction, regulatory compliance, and client retention while leading high-performing teams across multiple healthcare facilities. You will serve as a trusted partner to hospital executives, clinical leaders, regional leadership, and onsite management teams to deliver exceptional patient-centered dining, hospitality, and food service programs that support the overall patient experience and organizational goals.

Requirements

Bachelor's degree required; Master's degree preferred.
Minimum of 8 years of progressive leadership experience in multi-unit healthcare food service, hospitality, or contract dining operations.
Proven leadership experience within hospitals, health systems, or integrated healthcare networks.
Demonstrated success managing multiple locations and leading geographically dispersed teams.
Strong background in client relationship management, operational leadership, contract compliance, and team development.
Track record of improving patient satisfaction, food quality, employee engagement, and financial performance.
Strong financial acumen, including budgeting, forecasting, labor management, and P&L accountability.
Strategic thinker with the ability to assess complex business challenges and make effective decisions in a fast-paced environment.
Excellent communication, presentation, relationship-building, and influencing skills.
Proficiency with Microsoft Office Suite and business management systems.

Nice To Haves

Experience overseeing healthcare food service operations across multiple hospitals, campuses, or healthcare systems.
Knowledge of Joint Commission standards, CMS regulations, food safety requirements, healthcare compliance standards, and patient experience best practices.
Registered Dietitian (RD), Certified Dietary Manager (CDM), or other healthcare-related certifications preferred.

Responsibilities

Lead, mentor, and develop Directors and management teams across multiple healthcare food service locations.
Drive operational, financial, and service excellence initiatives to achieve regional goals related to patient satisfaction, quality, safety, compliance, client retention, and profitability.
Build and maintain strong relationships with hospital executives, clinical leaders, and key stakeholders.
Support business growth through client retention efforts, contract renewals, and participation in new business development opportunities.
Foster a culture of accountability, engagement, transparency, and continuous improvement.
Conduct regular site visits to assess operations, ensure contractual and regulatory compliance, and identify opportunities for performance improvement.
Provide oversight of budgeting, forecasting, labor management, and regional P&L performance.
Partner with operational leaders to implement best practices, elevate food quality, and enhance the patient dining experience.
Ensure adherence to corporate policies, food safety standards, and healthcare regulatory requirements.
Lead performance reviews, quality assurance programs, and operational audits to drive measurable results.