Regional Director of Operations (Senior Living - Extensive Travel)

Discovery Senior Living•Des Moines, IA

6d•Remote

About The Position

As the Regional Director of Operations, you will support, lead, and direct multiple communities to achieve operational and financial success. You’ll be responsible for ensuring resident satisfaction, delivering high-quality care and services, and driving occupancy and revenue growth across your region. This role requires extensive travel and is based in the Des Moines, IA region, offering a remote work arrangement with significant onsite community visits.

Requirements

Bachelor’s degree in a related field preferred.
Minimum of five years’ senior living leadership experience, including combined Sales and Operations responsibilities.
Excellent written and verbal communication skills, including strong presentation abilities.
Ability to analyze financial reports, performance metrics, and data to guide decisions.
Proficiency with Microsoft Office (Word, Excel, Windows) and ability to adapt to technology platforms.
Strong leadership and team-building skills; able to inspire and hold others accountable.
Demonstrated judgment, problem-solving, and decision-making skills, with the ability to balance multiple priorities in fast-paced settings.
Positive client service attitude with a commitment to resident satisfaction and organizational values.

Responsibilities

Lead operations by directing and coordinating activities in alignment with Seaton Senior Living’s goals, objectives, and policies.
Communicate a clear, resident-focused vision across communities.
Review annual resident satisfaction surveys and implement programs to increase satisfaction.
Manage and hold Executive Directors accountable for achieving community-specific and organizational goals.
Partner with Executive Directors to develop strategies that meet NOI expectations.
Maximize occupancy to achieve or exceed budgeted revenue goals.
Develop and execute occupancy growth plans.
Review monthly financial statements; collaborate with Executive Directors to address deficiencies.
Maintain awareness of competition and industry trends.
Maintain a strong presence in the communities, spending the majority of your time onsite.
Oversee recruitment, hiring, employee relations, and separations of community leaders in accordance with policy.
Provide oversight and accountability for Executive Directors to ensure operational efficiency and financial success.
Delegate authority, responsibility, and accountability appropriately across leadership teams.
Lead the regional team in alignment with Seaton’s mission and values.
Foster teamwork, accountability, and proactive problem-solving.
Promote leadership development, best-practice sharing, and collaboration across communities.