Regional Director of Operations

Provincial•Atlanta, GA

2d•Hybrid

About The Position

Discovery Senior Living is looking for a Regional Director of Operations to join our Provincial Senior Living Management Company. This territory covers AR, OK, OH, NJ, GA, and SC. The role involves managing the organization’s operations by directing and coordinating activities consistent with established goals, objectives, and policies of Discovery Senior Living. The position requires a strong focus on resident satisfaction, financial performance, and community management. The Regional Director will be a visible presence in the communities, spending approximately four days per week on-site, with the remainder of the work performed from the corporate office. This role also includes supervisory responsibilities for Community Leaders and Executive Directors, ensuring efficient operations and compliance with financial goals.

Requirements

A minimum of a Bachelor’s degree in a related field.
A minimum of five years’ experience in a Senior Living leadership role that includes Sales/Operations responsibilities.

Responsibilities

Manages the organization’s operations by directing and coordinating activities consistent with established goals, objectives, and policies of Discovery Senior Living.
Communicates a clear, resident-focused vision to communities.
Reviews annual resident satisfaction survey and develops and deploys programs to ensure and increase resident satisfaction.
Manages the Executive Director of each community and holds them accountable for achievement of community-specific and organization-wide goals.
Develops plans to meet NOI expectations with each Executive Director.
Ensures budgeted revenue is achieved or exceeded by maximizing occupancy.
Develops and executes plans to increase occupancy.
Reviews monthly financial statements and implements plans of action with Executive Director for deficiencies.
Maintains strong knowledge of competition.
Performs duties by being a visible presence in the communities.
Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations of Community Leaders in accordance with policy.
Responsible for oversight of Community Executive Directors, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget within the Region.
Responsible for delegating authority, responsibility and accountability to the responsible leader.
Lead the Regional team in support of the mission and values of the organization in accordance with community values.
Demonstrate an attitude of teamwork when interacting with Community Team Members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of residents and/or Community Team Members in a proactive fashion.
Promote development of team management skills, capabilities and sharing of best practices through participation in and leadership within Region.