About The Position
The Fresh Market's mission is to make everyday eating extraordinary for guests by creating a warm, welcoming, and memorable experience with exceptional, personal service. The company seeks a team member who strives for excellence, brings positive energy, commitment, and a "can-do" attitude, valuing teamwork and celebrating successes. The Regional Director of Operations (RDO) reports to the Zone Vice President of Operations and is responsible for directing a group of stores within a defined geographic area. The RDO directly manages Store Directors to ensure all stores operate within The Fresh Market’s standards, drive best-in-class practices, and meet/exceed sales, profitability, and guest experience objectives. This role also involves providing feedback to cross-functional business partners about market needs and solutions, ensuring compliance with policies, and owning the understanding and execution of company strategies. Additionally, the RDO is responsible for employee development, training, and meeting company retention goals.
Requirements
- A minimum of 5 years work experience in retail operations management, hospitality, or restaurant.
- At least some experience leading a multi-store organization including, but not limited to: recruiting, retention, supervision, employee development, and responsibility for sales, gross margins, labor and profit.
- Demonstrated excellent guest service skills and ability to communicate clearly and concisely, both verbally and written.
- Ability to apply sound business acumen and principles; including retail sales understanding and P&L responsibility.
- Proven ability to select, develop, and retain top talent.
Responsibilities
- Directing a group of stores within a geographic or otherwise defined area.
- Directly managing the Store Directors to ensure that all stores operate within The Fresh Market’s standards and drive best in class practices.
- Meeting/exceeding sales, profitability and guest experience objectives established during the forecasting and planning process.
- Providing feedback to cross functional business partners about market needs and solutions.
- Directly leading /managing Store Directors to ensure compliance with applicable policies, practices and objectives.
- Owning the understanding and execution of company strategies.
- Ensuring employee development, training, and meeting company retention goals.
- Provide overall direction to improve store operations within an assigned region and meet operational objectives.
- Plan and implement zone and region level initiatives to increase sales while controlling operational costs.
- Ensure store operations adhere to legal and operational compliance requirements.
- Maintain staffing, training and development at the regional and store levels to ensure programs are being executed and monitored for success.
- Provide coaching and mentoring to store team at all levels ensuring optimal business and guest engagement results.
- Conduct regular store visits to ensure business standards are maintained, expectations are being achieved, coaching and developing are occurring, and action plans are developed in order to grow the business.
- Ensure top talent is identified and selected across the region and assist with the on-boarding of new management employees and the development of leadership skills.
- Drive sales and meet all controllable expenses such as payroll, shrink, safety, supplies.
- Develop and execute actions that ensure an engaged employee base and culture focused on guest experience and sales.
- Lead change within the region for all aspects of the business.
Benefits
- Team member discount up to 40%
- Health, Dental & Vision insurance available for individual, spouse, partner, and family.
- 401K contribution and match for part-time and full-time team members.
- Personal time off and additional time off purchase plans available
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
