Regional Director of Operations - Pacific Northwest

Big Brand Tire & Service

1d•$175,000•Hybrid

About The Position

The Regional Director of Operations (RDO) is a senior field leadership role responsible for driving operational performance, financial results, and talent development across multiple districts. This role operates at a strategic level, translating company priorities into actionable execution while proactively identifying risks and opportunities across the region. The RDO leads through District Managers, ensuring consistency in execution, accountability to performance standards, and the development of strong leadership pipelines that sustain long-term business growth.

Requirements

5+ years of multi-unit leadership experience, including oversight of multiple locations and/or second-level leaders
Proven track record of driving strong business performance, including revenue growth, profitability, payroll management, and expense control
Demonstrated success building, developing, and retaining high-performing teams in a fast-paced, service-driven environment
Strong operational leadership skills with the ability to drive consistency, accountability, customer experience, and KPI execution across multiple locations
Experience coaching and developing leaders, including succession planning and talent development
Ability to analyze business trends, identify opportunities, and implement strategic solutions to improve performance
Strong communication, decision-making, and leadership skills with the ability to influence and partner cross-functionally
Demonstrated ability to execute company initiatives and deliver results in alignment with organizational goals
Willingness and ability to travel approximately 50%, including frequent overnight stays

Nice To Haves

Experience leading operational change initiatives, integrations, acquisitions, or large-scale rollouts preferred

Responsibilities

Own regional performance against Revenue and EBITDAR targets.
Analyze multi-unit P&L performance to identify trends, risks, and opportunities.
Proactively address margin erosion, payroll inefficiencies, and operational cost drivers.
Allocate resources strategically to maximize regional ROI.
Build and maintain a strong bench of District Managers and future leaders.
Coach District Managers on leadership effectiveness, decision-making, and team development.
Evaluate and approve leadership talent through a strategic lens (high vs. low potential).
Drive accountability for building high-performing, stable store teams.
Ensure consistent execution of company initiatives and operational standards across all districts.
Monitor and drive progress against key performance indicators, including: Brand sell-out performance, Alignment attachment rates, Outside purchase parts margins.
Maintain disciplined payroll management across all service center locations.
Move beyond tactical audits to assess behavioral trends and execution quality.
Lead District Managers through complex problem-solving and root cause analysis.
Establish a culture of accountability where performance metrics drive action and improvement.
Partner closely with Human Resources, Inventory Control, and Executive Leadership.
Ensure seamless execution of company-wide initiatives, integrations, and operational changes.
Act as a key liaison between field operations and corporate functions.
Lead or support multiple business integrations, ensuring operational alignment and performance stability.
Drive adoption of new processes, systems, and strategic initiatives across the region.