Regional Director of Operations

HallKeen Assisted Living Communities

15h • Onsite

About The Position

The Regional Manager is responsible for the day-to-day operations of multiple communities overseeing planning, development, implementation, evaluation and improvement of program services; management of staff, financial execution, regulatory compliance and the delivery of high-quality service for residents, families, and associates.

Requirements

• Minimum Bachelor’s degree in related field.
• 5+ years of experience as an Executive Director in Assisted Living
• Superior knowledge of DC DOH regulations
• 3+ years of experience working with affordable programs with a focus on Medicaid qualifications, Medicaid billing and Medicaid regulations
• Working knowledge of LIHTC
• Experience operating more than one community.
• Excellent customer service and public relations skills.
• High integrity, emotional intelligence and uncompromising ethics
• Experience working with seniors and those with memory care needs.
• Proven record of identifying and developing professional referral sources.
• Demonstrates proficiency in: Microsoft Office, Point Click Care, Talent Review Tool, One-Site Accounting and Budgeting, Sales Database Software.

Responsibilities

• Supervises and supports the Executive Director(s) and or Assistant Executive Director(s) at assigned communities.
• Supervises Department Heads in all community departments in the assigned communities.
• Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.
• Maintains monthly financial reports and provides explanation for variances.
• Oversees community budgets and provides guidance to Executive Director on how to meet budgetary guidelines.
• Ensures account receivables are collected on a timely basis.
• Optimizes all opportunities to generate revenue, and ancillary revenue.
• Maintain and increase occupancy in accordance with budget.
• Communicates with community leadership teams to ensure they are fully informed regarding any questions that might be asked by residents, families and prospective residents and families.
• Assures high quality services needed and desired by residents.
• Ensures resident’s rights are protected.
• Ensures all regulatory requirements are met or exceeded
• Responds to family, resident and associate requests in a timely and friendly manner.
• Acts as liaison between management, residents and families.
• Gather competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities).
• Ensure use of Point Click Care database within community is timely and accurate.
• Ensures that the building shows a positive first impression.
• Works with all Directors to resolve any community presentation issues.
• Maintains or grows occupancy to maximum levels.
• Meets monthly budget targets, with any variances to be discussed with the COO.
• Works collaboratively with department heads to emphasize the team’s role in sales and participation in the community Marketing Action Plan and Sales Action Plan.
• Plans and executes pre-opening and existing community sales goals related to metrics and move in’s. Works with team to achieve and exceed budgeted occupancy expectations.
• Represents HallKeen Assisted Living and its communities in public settings.
• Works within local community promoting HallKeen and its communities.
• Ability to generate leads and close sales; completes tours and sales related tasks as needed.
• Enforces OSHA regulations and safety procedures.
• Enforces DHCF, DOH regulations and procedures
• Ensures full compliance with all laws and regulations related to the operation of an assisted living facility.
• Ensures all associates are trained in emergency preparedness on an on-going basis.
• Possess a sincere passion for working with our senior population.
• Promote HallKeen in a positive manner and effectively communicate the organizations values to residents, visitors, and associates.
• Articulate goals and expectations clearly and concisely.
• Works collaboratively with senior leaders and the corporate office.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager