Regional Director of Operations

Compass Group•San Francisco, CA

16d•$155,000 - $165,000•Hybrid

About The Position

As a Regional Director of Operations, you will lead a portfolio of Business & Industry (B&I) accounts along with offsite catering operations across your territory. In this role, you’ll partner with General Managers and site leaders to deliver exceptional hospitality experiences, foster strong client relationships, and drive operational excellence. You will serve as a key member of the regional leadership team, helping shape strategy, build high-performing teams, and ensure both financial and service goals are achieved. This role offers the opportunity to influence multiple concepts and environments while representing the Wolfgang Puck Catering brand with clients and partners. This position involves regular travel within the region.

Requirements

Experience leading multi-unit operations in foodservice, hospitality, or catering environments
Demonstrated success managing financial performance, including budgeting and P&L oversight
Experience developing teams, coaching leaders, and building talent pipelines
Strong client relationship and stakeholder management skills
Collaborative and inclusive leadership style
Comfortable navigating a dynamic environment and making thoughtful, timely decisions
Strong communication skills, with the ability to influence and build trust
Organized, adaptable, and able to balance multiple priorities
Degree in hospitality, business, or related field—or equivalent practical experience
Proficiency with Microsoft Office tools
Willingness and ability to travel regularly within the region

Nice To Haves

Exposure to Business & Industry accounts and/or offsite catering operations is highly valued

Responsibilities

Guide, support, and empower General Managers and their teams to deliver consistent, high-quality service
Foster an inclusive, engaging team culture focused on growth, accountability, and collaboration
Support talent development through coaching, performance feedback, and succession planning
Build multi-unit leadership capability across your region
Develop and maintain strong relationships with clients at all levels
Serve as a trusted partner and escalation point for client concerns or opportunities
Represent Wolfgang Puck Catering as a brand ambassador within your territory
Partner with clients to ensure expectations are met and exceeded
Oversee all assigned accounts, ensuring alignment with operational standards and brand expectations
Promote best practices across B&I and offsite catering environments
Ensure compliance with quality assurance, food safety, and regulatory requirements, including USDA programs where applicable
Monitor and enhance service delivery, guest experience, and performance metrics
Own the financial performance (P&L) for your region
Partner with leadership to drive forecasting, budgeting, and reporting accuracy
Identify opportunities to grow revenue, improve profitability, and optimize cost management
Balance short- and long-term priorities when making strategic decisions
Contribute to regional strategy, planning, and continuous improvement initiatives
Collaborate with sales and retention teams to support presentations, negotiations, and account transitions
Share insights, mitigate risks, and align on priorities with regional peers
Help shape the culture of the region alongside senior leadership