Regional Director of Operations (Healthcare Dining

Compass Group•Roanoke, VA

1d•Remote

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving over 1,000 hospitals and healthcare systems nationwide. With over 31,000 associates, Morrison focuses on creating personalized dining experiences to support the healing and healthful missions of its clients. The company has a long-standing history of serving major health systems and leverages culinary, nutritional, and operational expertise. Morrison has been recognized as a "Best Place to Work" and a "Top Training Organization." The company employs over 1,600 registered dietitians and 1,200 executive chefs, serving more than 600 million meals annually. As a Regional Director of Operations (RDO), you will lead, manage, and inspire a team of District Managers and other leaders within your region. You will be a key member of the regional leadership team, providing planning, direction, and guidance to accounts in your territory while fostering strong client relationships. The primary goal is to achieve operational and financial objectives in a dynamic environment.

Requirements

Bachelor’s or master’s degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree.

Nice To Haves

Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
Proven track record of growing a business and leading teams, along with strong financial acumen.
Ability to think quickly, analytically, strategically, and accurately.
Expert client relationship, influencing, listening, and communications (written and verbal) skills.
Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient.
Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills.
Proficient in the use of Microsoft Suite.

Responsibilities

Leads, manages, and inspires a diverse team of District Managers, Resident District Managers, and/or Director of Dining Services, and their teams, to provide top-notch service.
Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.).
Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community.
Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications.
Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment.
Serves as representative/brand ambassador of the Chartwells team to senior clients in territory, and acts as escalation point.
Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.).
Collaborates with key partners to support regional initiatives.
Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time.
Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation.
Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes.
Ensures consistent and fair administration of all policies and procedures.
Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings.