REGIONAL DIRECTOR OF OPERATIONS - TEXAS A&M UNIVERSITY

Compass Group•Dallas, TX

7d•Onsite

About The Position

As the Regional Director of Operations (RDO) with SSC, you will provide strategic and operational leadership for facilities services supporting Texas A&M University System regional campuses throughout Texas. This highly visible role is responsible for delivering safe, reliable, and high-quality facilities operations while strengthening client partnerships and driving consistent performance across a complex, multi-site portfolio. The RDO serves as a senior partner to university stakeholders and SSC leadership, translating client priorities into operational strategies that support the campus experience and long-term success of the partnership. This leader has accountability for financial performance, service delivery, talent development, and continuous improvement while leading and developing a team of facilities leaders across the portfolio.

Requirements

8+ years of progressive facilities management or operations leadership experience, including responsibility for complex, multi-site or multi-campus environments.
Demonstrated experience leading facilities operations such as building maintenance, engineering, custodial/environmental services, grounds, utilities, or related support services.
Proven success leading and developing manager- and director-level teams across geographically dispersed operations.
Strong financial and business acumen with experience managing P&Ls, budgets, forecasts, contracts, and operational performance.
Demonstrated ability to build trusted client relationships, navigate complex stakeholder environments, and translate client priorities into executable operational strategies.
Experience managing contractual performance, KPIs/SLAs, compliance requirements, and continuous improvement initiatives.
Ability to travel regularly throughout Texas to support assigned campuses.

Nice To Haves

Bachelor’s degree in Facilities Management, Engineering, Business, Operations, or related field preferred; equivalent combination of education and relevant experience considered.
Higher education, large campus, institutional, or similarly complex facilities environment experience strongly preferred.
Strong executive communication, analytical, organizational, and problem-solving skills.

Responsibilities

Provide strategic and operational leadership across a multi-campus facilities portfolio, ensuring consistent delivery of safe, reliable, and high-quality services.
Build trusted relationships with campus stakeholders and serve as a senior point of contact for operational performance, service strategy, escalations, and evolving campus needs.
Lead, coach, and develop site and regional leaders, establishing clear expectations and building a strong pipeline of facilities management talent.
Drive operational excellence through performance metrics, service standards, preventive maintenance strategies, quality assurance, and continuous improvement.
Own regional financial performance, including P&L management, budgeting, forecasting, labor and expense management, and identification of opportunities to improve efficiency and value.
Ensure successful execution of contractual requirements, scopes of work, KPIs, SLAs, and client commitments across assigned locations.
Partner across SSC and Compass support functions to align resources, implement strategic initiatives, and solve complex operational challenges.
Support account retention, expansion, and business growth by identifying opportunities to enhance services and deliver additional value to the client.
Champion a strong culture of safety, compliance, accountability, and operational readiness across all facilities operations.
Maintain a visible presence throughout the portfolio, traveling regularly between College Station and network campuses to engage teams, assess performance, and strengthen client relationships.