CLIENT SUCCESS DIRECTOR- A&M REGIONAL CAMPUSES - TEXAS

Compass Group•College Station, TX

2d•Onsite

About The Position

SSC Services for Education is known for its expertise, commitment, and value, believing that its people are its greatest asset. By utilizing associates’ knowledge and experience alongside SSC’s extensive training, supportive management, and unparalleled wage and benefit packages, as well as career advancement opportunities, SSC has developed a workforce that differentiates it from competitors. SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, SSC wants associates to be as great as they can be. SSC empowers its associates to direct their own future, keeping them confident that SSC supports them every step of the way. As a result, SSC associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. As a Client Success Director, you will drive SSC’s growth and retention by managing contractual performance, governance and client relationships at a multi-site account. Working closely with operational leadership and support teams, you will ensure seamless program execution, contractual compliance and client satisfaction. The ideal candidate has experience leading complex governance programs, excellent communication skills, and the ability to foster meaningful relationships across multi-level stakeholder groups, both internal and client.

Requirements

Bachelor’s degree preferred or equivalent experience with 5+ years in program/project management; Facilities Management experience is a plus.
Consistent record developing client strategies, implementing cross-functional processes and change management initiatives, and solving problems in evolving environments.
Collaboration skills to engage stakeholders and drive complex change and continuous improvement initiatives.
Expertise in crafting comprehensive project plans, process maps, standard operating procedures, client contractual reporting documents and presentations with attention to detail.
Self-motivated with strong prioritization, decision-making, and time management skills.
Travel required up to 75%

Responsibilities

Manage Account contractual governance program and communication including coordination of required KPI reporting, operational reporting and performance meetings
Develop and manage comprehensive client stakeholder engagement strategy for Account, inclusive of multi-level communication and feedback mechanisms
Conduct regular pulse check interviews across key client and end-user stakeholder groups, functioning as client advocate and point of escalation in partnership with operational leadership
Develop, document and facilitate annual account continuous improvement and stakeholder management plans in partnership with account leadership
Lead account continuous improvement and change management initiatives aimed at streamlining and evolving field operations in alignment with client priorities
Develop and lead KPI and governance training programs for operations teams to facilitate a culture of data-driven performance management and continuous improvement