Regional Director of Operations - AL, GA, FL Region
About The Position
Morrison Healthcare, a Compass Healthcare company, provides food and nutrition services to hospitals and healthcare systems. The Regional Director of Operations leads, manages, and inspires District Managers and other leaders across the assigned region. As a member of the regional leadership team, the RDO provides planning, direction, and guidance to accounts, maintains strong client relationships, and works to achieve operational and financial goals. The role owns all accounts and financial results within the assigned territory, represents the company to senior clients, and supports regional strategy, team development, compliance, and business growth. Extensive travel is required.
Requirements
- Bachelor’s or master’s degree from an accredited college or university, or eight years of progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution, or other support services areas in lieu of a degree.
- Extensive travel is required.
Nice To Haves
- Strong senior leadership background, with exposure to contract and budget management, customer service, people development, food services, and negotiations.
- Proven track record of growing a business and leading teams, with strong financial acumen.
- Ability to think quickly, analytically, strategically, and accurately.
- Expert client relationship, influencing, listening, and written and verbal communication skills.
- Inclusive mindset and a proactive, positive, professional, flexible, and resilient approach.
- Initiative, ownership, multitasking, prioritization, and organization skills.
- Proficiency in Microsoft Suite.
Responsibilities
- Lead, manage, and inspire District Managers, Resident District Managers, Directors of Dining Services, and their teams to deliver high-quality service.
- Build strong client relationships and drive achievement of KPIs, including profitability, safety, and engagement.
- Serve on the regional leadership team, communicate with peers, share best practices, mitigate risks, champion diversity, and build community.
- Own accounts in the assigned territory, gather input from key partners, communicate thoughtfully, and make decisions considering risks, rewards, and short- and long-term implications.
- Support the RVP in setting the region’s cultural tone and meet regularly with the extended team to promote transparency, understanding, safety, accountability, and alignment.
- Represent the team to senior clients in the territory and act as an escalation point.
- Work with regional team members to support smooth sales and retention processes, including presentations and negotiations.
- Collaborate with key partners on regional initiatives.
- Ensure compliance with quality assurance, policy, and USDA program requirements, and complete reporting on time.
- Partner with the RVP on regional development, conduct performance evaluations and succession planning, and build multi-unit management skills.
- Own financial results and P&L for the assigned territory, and support accurate reporting, forecasting, and budgeting.
- Ensure consistent and fair administration of policies and procedures.
- Recognize and anticipate marketplace trends and participate in regional strategic planning meetings.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
- Flexible Time Off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts
- May be eligible for paid and/or unpaid time off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Director
