DIR, REGNL OPERATIONS

Compass Group•WA, WA

1d•$140,000 - $145,000•Remote

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving over 1,000 hospitals and healthcare systems nationwide. With over 31,000 associates, Morrison focuses on creating personalized dining experiences to support healing and health. The company has a long-standing reputation, recognized for its operational expertise and as a Best Place to Work. The Regional Director of Operations (RDO) will lead and manage a team of Senior Managers and other leaders within their region, providing strategic direction and guidance to accounts in their territory. This role involves building strong client relationships and achieving operational and financial goals in a dynamic environment.

Requirements

Bachelor’s or master’s degree or eight (8) years of progressive experience in multi-unit foodservice in healthcare, hospitality management, environmental services, or other Support Services areas in place of degree.

Nice To Haves

Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
Proven track record of growing a business and leading teams, along with strong financial acumen.
Ability to think quickly, analytically, strategically, and accurately.
Expert client relationship, influencing, listening, and communication (written and verbal) skills.
Champions the inclusion mindset and is proactive, positive, professional, flexible, and resilient.
Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills.
Proficient in the use of Microsoft Suite.
Extensive travel required.

Responsibilities

Leads, manages, and inspires a diverse team of Directors and their teams, to provide top-notch service.
Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.).
Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community.
Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications.
Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment.
Serves as representative/brand ambassador of the healthcare team to senior clients in territory, and acts as escalation point.
Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.).
Collaborates with key partners to support regional initiatives.
Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation.
Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes.
Ensures consistent and fair administration of all policies and procedures.
Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings.