Regional Director of Operations - Texas

Skyhop Global•Houston, TX

7d•Onsite

About The Position

SkyHop Global is a fast-growing, service-driven company trusted by major airlines nationwide. We are one of the top providers of ground transportation to airline crews across the country. Reporting directly to our CEO, the Regional Director of Operations will be responsible for the successful day-to-day operations of the stations in his/her designated region. The Regional Director of Operations will provide leadership and direction to our station management teams and will be responsible for reinforcing a performance culture in a way that is inspiring and holds true to our core values. With direct oversight of the designated station leaders, the Regional Director of Operations will align teams through specified performance measures that achieve our service, safety, and financial goals. Further, the Regional Director of Operations will ultimately be responsible for managing delivery of the Company vision. SkyHop Global, a national leader in airline crew ground transportation and an Inc. 5000 company, is seeking a Regional Director to oversee operations across our Texas market (Austin, Houston, Dallas/DFW). This is a highly visible leadership role responsible for driving operational performance, financial results, workforce management, and customer satisfaction across multiple locations. We are looking for a hands-on operator who thrives in a fast-paced environment, can solve complex operational challenges, and has a proven ability to lead large teams through rapid growth and change. Our business operates 24 hours a day, 365 days a year. Success in this role requires strong decision-making, adaptability, accountability and a relentless focus on execution.

Requirements

Must currently reside in DAL/DFW area.
Passionate about customer service.
Experience in the transportation/airline or hospitality industry.
Understanding of DOT and Safety Compliance.
Demonstrated passion for delivering exceptional customer service and operational excellence, with experience in transportation, aviation, hospitality, retail, logistics, or other service-driven industries.
Five (5) to seven (7) years of progressive multi-site leadership experience with responsibility for operational performance, employee engagement, and customer satisfaction.
Ability to support a 24/7/365 operation, including flexibility to work evenings, weekends, holidays, and respond to urgent operational needs as required.
Exceptional verbal and written communication skills, with the ability to effectively influence and collaborate with employees, customers, and leaders at all levels of the organization.
Strong strategic thinking, planning, and organizational skills, with the ability to balance hands-on operational leadership while managing multiple priorities in a fast-paced environment.
Proven ability to lead, coach, and develop diverse teams, foster an inclusive workplace culture, and drive accountability and high performance.
Demonstrated financial acumen, including experience managing budgets, analyzing profit and loss statements, identifying operational efficiencies, and implementing cost-control initiatives.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions and execute effective solutions.
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Ability to safely perform the essential functions of the position, including lifting, moving, and handling items weighing up to 75 pounds up to 20 times per day, with or without reasonable accommodation.
Must be able to work in a variety of environmental conditions, including outdoor heat, cold, rain, and other weather conditions.
Must possess and maintain a valid driver's license and meet the Company's motor vehicle and insurance eligibility requirements.
Ability to obtain and maintain any permits, badges, or authorizations required by airport authorities, municipalities, or regulatory agencies.

Nice To Haves

Willingness and ability to travel approximately 50%–75% within the assigned region and periodically to company headquarters, as business needs require.

Responsibilities

Ensures each station in region portfolio achieves Company financial goals.
Regularly analyzes financial performance to ensure each station is on track to meet performance metrics.
Conducts monthly business reviews with each station leader across Company key performance indicators and adjusts plans with station leadership, as needed, to achieve results.
Develops quarterly business plans with each station leader to ensure each station is prepared and staffed for planned local events, as well as trained to execute during unplanned events that impact station operations.
Ensures all Station Leaders are executing effective scheduling practices: schedules posted on time, all trips covered according to contractual guidelines, proper LOD coverage, etc.
Partners with HR to manage station recruiting, ensuring each station is fully staffed with proper availability; Station leaders complete onboarding process correctly and in a timely manner.
Develops succession plans for staffing needs and demonstrates a strong ability to recruit and develop others.
Assesses talent at all levels and builds a bench of talent.
Identifies and develops designated trainers for station leaders and drivers within the region.
Ensures that all new hires are effectively trained by certified trainer.
Effectively addresses performance issues and holds teams accountable in a constructive and timely manner.
Appropriately partners with HR and elevates concerns with a sense of urgency.
Acts as point of escalation when service issues arise, advises station leaders on proper reporting and documentation.
Ensures all complaints are answered with 24 hours.
Leverages data from observations and reported service issues to identify root cause and implement processes to improve execution in a measured way.
Engages station leaders to identify operational improvements in areas such as route optimization, fleet utilization, fuel expenditures, and routine maintenance costs.
Builds a best-in-class safety culture in region by leveraging training tools, employee engagement, recognition, and coaching.
Ensures all safety policies are implemented and followed.
Ensures auditing of fuel cards, time and attendance, vehicle maintenance, office paperwork and recordkeeping, vehicle documents, etc. to maintain compliance with Company policy and mitigate risk and exposure.
Leads the fleet managers to ensure vehicle maintenance schedules are in place, correct number or vehicles are at each station, correct maintenance tools are present in stations/vans, and vehicles are maintained under the hood and inside the van as required.
Believes in and leads by example when it comes to our 5 core values: I am Raving Fans, I am Innovation, I am Accountable, I am Valuable, I am SkyHop Global.