REGIONAL DIRECTOR OF OPERATIONS (FOOD SERVICE)

Compass Group•Phoenix, AZ

33d•$130,000 - $140,000•Hybrid

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving over 1,000 hospitals and healthcare systems nationwide. With over 31,000 associates, Morrison focuses on creating personalized dining experiences to support healing and health. The company has a long history of culinary, nutritional, and operational expertise. Morrison has been recognized as a Best Place to Work and a Top Training Organization. The Regional Operations Director will plan objectives for the region, ensure unit directors comply with corporate, regional, and financial goals, and be responsible for the overall operation, growth, and profitability of the region.

Requirements

Bachelor’s degree in Business or Health Care related field, or equivalent degree or equivalent related experience.
Proven ability to manage a team of six or more manager-level team members.
Minimum of 5-7 years of experience in multi-unit foodservice management.
Experience with multi-unit foodservice management with a combined managed volume of $10 million or greater.
Strong track record of driving customer/patient satisfaction.
Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment.
Proven ability to mentor and develop team members.
Excellent written and verbal communication skills.

Responsibilities

Plans and directs the operation of the assigned accounts in support of the Key Performance Indicators.
Develops common direction for the team, sets priorities, and makes team agenda and strategy clear to all team members.
Develops, recommends, and implements policies and procedures for the region to ensure maximum income from existing accounts.
Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements, and client, patient, and customer satisfaction.
Participates in the sales process for the acquisition of new business.
Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals.
Interfaces with existing clients to maintain client satisfaction and account retention.
Resolves client, patient, and customer satisfaction or employee-related complaints that have been elevated from Directors.
Interfaces with legal and human resources to obtain procedures for various customer and employee-related charges.
Conducts appropriate annual and semi-annual performance evaluations.
Completes all daily, weekly, or monthly reports as outlined in the corporate policy and procedures on a timely basis, meeting all prescribed deadlines.
Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.
Participates in Patient Visitation rounds with the account management team during each site visit, ensuring that Company Patient Visitation policies and procedures are followed.
Trains, motivates, and develops management personnel to achieve a high level of morale and efficient use of human resources.
Travels as needed to support the health system.