Regional Director - Community Care Services Eligibility (CCSE)
About The Position
The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Regional Director (Director II) position within Community Care Services Eligibility (CCSE) Region 7/8 (San Antonio/Austin area) which comprises 58 counties. The ideal candidate will thrive in an environment that values innovation, excellence, collaboration, partnership, and continuous improvement. The CCSE Regional Director works under the general direction of the CCSE Director III. This position provides business and operations leadership for multiple complex projects and ongoing activities within CCS for programs within CCSE such as Community Attendant Services, Primary Home Care, Title XX Emergency Response Services, Family Care, Home Delivered Meals, Day Activity Health Services and Residential Care. The CCSE Regional Director will plan, assign, and supervise the work of others. Work involves establishing goals and objectives; plans and manages high level projects and initiatives; oversees the development, review and revision of legislation; oversees special investigations, research studies, and internal audits; oversees the development and implementation of techniques for evaluating program activities; identifies areas of needed change and makes recommendations to improve operations; facilitates communication for and between various management and field level staff and external community, cooperation, coordination and conflict resolution between state office and the regions; develops guidelines, procedures, policies, rules, and regulations; develops priorities, and standards for achieving established goals; coordinates and evaluates CCSE program activities; represents the CCSE area at meetings, conferences, and seminars or on boards, panels and committees and performs other duties as assigned. Works under minimal supervision with extensive latitude for the use of initiative, independent judgment and critical thinking.
Requirements
- Knowledge of local, state, and federal laws and regulations relevant to HHSC agency programs; public administration and management techniques; applicable standards and policies; functions; objectives; operating methods; and procedures.
- Skill in effective oral and written communication, expressing ideas clearly and concisely in written and verbal form; use of computers and software programs, including Microsoft Office Suite; solving problems and removing barriers to success; interpersonal relationships and in establishing and maintaining effective working relationships.
- Ability to interpret and translate state and federal regulations, and agency programs and research; explain complex ideas in understandable terms; research, prepare, and direct information effectively; plan, train, assign, prioritize and/or supervise the work of others; manage program activities and establish goals and objectives; develop strategic communications and develop external partnerships; develop and evaluate policies and procedures and devise solutions to administrative problems; maintain effective working relationships with others; manage projects effectively including setting priorities and planning, organizing and coordinating the work of others; identify problems, evaluate alternatives, and implement creative solutions in a highly complex environment; exercise independent judgment, set priorities, meet deadlines and adapt to shifting technical and political developments.
- Skill in managing personnel and dealing effectively in conflict resolution.
- Ability to manage multiple tasks requiring flexibility in work prioritization to meet demanding deadlines.
- Ability to identify problems, evaluate alternatives, and implement effective solutions.
- Ability to gather, assemble, correlate, and analyze the facts.
- Experience leading a large team, as well as experience in managing personnel and effectively resolving conflicts.
- Four-year degree from an accredited college or university. Experience and education may be substituted for each other on a year to year basis
Nice To Haves
- Experience and advanced knowledge in managing HHSC Community Care Services Eligibility programs and supporting functions
Responsibilities
- Provides overall vision, leadership and strategic direction for the region.
- Directs and assesses the evaluation of CCSE to ensure performance standards are met and implements or recommends improvements.
- Develops, implements, and monitors strategic plans for improving operations and resolving ongoing problems or issues.
- Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals.
- Prepares management reports, analyzes information to keep management informed, and responds to issues.
- Maintains effective communication with clients, regional or state office staff, community leaders, or public officials.
- Monitors expenditures to conduct program operations within budget allocations.
- Performs other duties as assigned.
Benefits
- 100% paid employee health insurance for full-time eligible employees
- a defined benefit pension plan
- generous time off benefits
- numerous opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Director
