Regional Director Business Operations- Hospice-Northeast

AccentCare, Inc. • UNAVAILABLE, UNAVAILABLE

2d • Remote

About The Position

This is a full-time, remote position for a Regional Director Business Operations - Hospice, covering the Northeast territory (CT, DC, MA, MD, NJ, PA, RI). The role requires the candidate to live within this territory and involves 25%-50% travel, potentially nationwide for multi-week assignments. Previous hospice operations experience is strongly preferred. The company fosters a purpose-driven, collaborative culture focused on excellence, integrity, and compassion, and has been recognized as one of America’s Greatest Workplaces 2025 by Newsweek. The position offers support and tools for employees to do their best work within a team committed to exceptional patient care.

Requirements

• Bachelor’s degree or equivalent experience
• Demonstrated finance experience and understanding, including financial goal setting, budget forecasting and implementation of controls to monitor progress toward financial goals
• Previous leadership experience and demonstrated achievements
• Excellent written and verbal communication skills, including ability to motivate a diverse workforce
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines
• Effective collaboration across disciplinary lines in the marketplace and within the agency at all levels
• Previous administrative experience dealing with business office issues
• Proficiency with Microsoft Office Suite products
• Ability to travel nationwide for multi-week assignments
• Commitment to Seasons philosophy of care, TRUE HOPE values, vision and mission statements as an exemplary role model for all staff
• Must live within this territory for consideration

Nice To Haves

• Previous Hospice Operations experience strongly preferred
• Knowledge of hospice program requirements

Responsibilities

• Assist the Chief Financial Officer (CFO) in the focus of business operation optimization and standardization of program sites
• Responsible for the coordination and structure of new Business Operations role orientation and training and management of Manager-Business Operations (MBO) in development of curricula and content for training
• Act as a conduit for identification of gaps in processes and visibility from our program sites to all back-office functions
• Act as an advocate and voice for Director-Business Operations (DBO) nationwide when involved in business operations projects
• Responsible for ensuring program sites are following consistent and standard business processes
• Assist in the documentation of formal business processes and protocols
• Conduct competency evaluations of DBOs to determine education gaps and opportunities
• Provide onsite support with structured business operations reviews
• Act as floating DBO for program sites with vacancies, if needed
• Act as a member of the DBO advisory and represent the DBO at National Department meetings
• Responsible for assisting CFO in blind spot monitoring of reports and thresholds – i.e. CC billing, physician backlogging, charity care, etc.
• Assist in documentation of business requirements for new systems and software when needed
• Responsible for escalation of any issues identified on Connect Calls
• Other duties as assigned

Benefits

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree