Regional Delivery Manager

Takeaway•Toronto, ON

41d•CA$93,360 - CA$110,000•Hybrid

About The Position

The Regional Delivery Manager is accountable for achieving network KPI & budget targets for the regions they are responsible for. You will be expected to investigate the root cause of issues & trends to identify, and ultimately implement, opportunities for improvement and optimization. You will need to influence stakeholders across the business to achieve your desired outcomes, while functional SMEs will support you with global best practices. In addition to the day-to-day operations of the network, you will be asked to propose, analyse and lead experiments to improve outcomes and occasionally support logistics projects. You are someone who can simultaneously understand a broad set of logistics problems while having the ability to gain deep expertise on a number of technical areas. You are able to use large data sets to draw conclusions, while at the same time have a bias for taking action and making swift decisions. You are passionately committed to excellence, innately curious, deeply analytical, and operate with attention to detail.

Requirements

High-level of comfort using data and analysis tools to derive actionable insights
Ability to be simultaneously detailed-oriented while keeping the bigger picture in mind. You can get in the weeds and operate at the lowest level of detail, but can think long-term.
Passion for driving positive results with a bias for action
Ability to balance informed decision-making with critical-thinking with an “owners mindset”
Fast-learner across a breadth of complex, sometimes technical, network tools.
Passionate about the courier, customer and partner experience
Excellent stakeholder management skills - proven ability to drive results in areas that aren't in your immediate responsibility. Ability to manage up and challenge status quo.
Strong communication skills to influence your partners and senior management
Willingness to “roll up your sleeves” and work in the details; you thrive in a fast-paced work environment because rapid change and learning is exciting to you.
Bachelor's Degree or equivalent work experience in quantitative fields such as Business, Technology, Mathematics, Statistics
3+ years experience with data and analysis tools
Experience & proven success in a budget-ownership role (incl. forecasting functions)
Track record of driving operational targets, ideally in a digital-first environment
Willing to work outside of regular business hours on an exception basis (e.g. during a crisis)

Responsibilities

Full end-to-end ownership of Canada-wide Courier Supply Health to drive performance across key operational metrics, including on-time delivery, delivery times, undelivered orders, and courier rejections.
Budget accountability for delivering network costs within or under the regional budget (e.g. cost per order, centralised costs, etc.) for your assigned accountability within Canada. Identify ways to further optimize cost, and calculate cost estimates for changes as required.
Accountability for operational configurations across pay, incentives, utilisation, assignment logic, cost functions, etc. for your assigned accountability within Canada.
Implementation and administration of the desired configurations on an on-going basis (with support from central teams)
Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view. Communicate implications to stakeholders, influencing as needed.
Leverage analytical tools (statistical, predictive modelling, etc.) to identify segmented, zone-level network trends and insights on an on-going basis. Share recommendations & make network decisions based on insights.
Propose and support network experiments in partnership with tech & data science teams. Assess experiment outcomes and own/approve changes for your assigned regions.
Use critical-thinking skills to develop and align regional strategies with corporate & functional priorities. Effectively present ideas to senior management teams.
Ad hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc.
Identify and advocate for continuous improvement opportunities for the network, e.g. via root cause investigations on outliers and escalations
Collaborate with global and local stakeholders to align priorities and share best practices
Crisis management support as needed to support business continuity