Regional Data Center Services Leader

trane technologies•Greenville, GA

1d•Onsite

About The Position

The Southeast Region is seeking a dynamic and strategic Regional Data Center Services Leader to join our team. In this pivotal leadership role, you will oversee the execution, growth, and long-term strategy of data center service projects across the region. You will be responsible for strengthening customer relationships, driving regional service agreement growth within these highly complex projects, and ensuring strong operational and financial performance. Supported by dedicated Project Managers, Project Engineers, and a Resource Coordinator, you will partner closely with local leaders to staff, develop, and empower technicians to meet the demanding requirements of our long-term data center customers. This position plays a critical role in advancing our service capabilities, expanding recurring revenue, and delivering sustainable profitability for the Southeast Region.

Requirements

5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).
3+ years experience managing and coaching large teams and organizing work schedules.
Project management skills to oversee and drive successful project execution for startups and customer requests.
Tech-savvy with expertise in Microsoft applications.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
Practical experience, relevant skills, and alignment with leadership principles.

Nice To Haves

Salesforce experience

Responsibilities

Engaging with the National Data Center Team to ensure clear visibility into data center projects, accurately forecast labor needs and revenue generation, establishing accurate project timelines, and validating scope and cost prior to pricing.
Defining the long-term execution strategy for data center projects.
Working with local business leaders to drive project execution.
P&L responsibility, providing monthly revenue forecasting, driving service agreement base growth, and managing repairs/installation by partnering with the national and local acquisition teams (sales).
Managing risk in service agreements and repair work (claims).
Leading the Data Center Team, including local Technicians assigned to specific project locations.
Overseeing the DC Service coordination function to ensure timely and efficient support for Data Center customers.
Working with local leaders to maintain an appropriate balance of technician training and skill levels.
Optimizing resource utilization across the region.
Confirming margin expectations are met during sales and fulfillment activities.
Maximizing cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team.
Ensuring standard service work processes are followed.
Improving transactional processes impacting the customer experience and increasing overall customer satisfaction.
Ensuring environmental, health and safety compliance within the service team to ensure a safe and productive work environment both in the shop and at customer sites.
Traveling to customer job sites, which may include outdoor work and/or work in mechanical/equipment rooms.
Exposing the employee to variable weather conditions, moving mechanical parts, heights, and other variable environmental conditions based on location during site visits.