Regional Customer Service Representative

National Seating & Mobility•,

13d•Onsite

About The Position

This role involves providing customer service assistance to local branch managers and clients, resolving customer issues in a timely manner, and managing phone inquiries professionally. The representative will communicate with clients, clinicians, and caregivers to provide follow-up on pending orders and coordinate appointments. Responsibilities include assisting with work orders, data entry, scanning documentation, and filing. The role also requires continuous learning about company policies and procedures, and performing other duties as assigned by leadership.

Requirements

High School Diploma or G.E.D.
Communication Proficiency
Computer Proficiency
Organizational Skills
Customer/Client Focus

Responsibilities

Provide customer service assistance to local branch managers and clients.
Resolve all customer issues in a timely manner.
Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
Communicate with clients, clinicians and caregivers to provide follow-up on pending orders.
Answer a high volume of sub-regional calls while completing follow up phone calls efficiently and professionally.
Coordinate with branch staff and clients/caregivers to set client/referral source evaluation, delivery and repair appointments.
Assist in completion of work orders, including verification of client information, equipment detail entry, and verification of eligibility for funding.
Perform data entry of all pertinent information, including scanning documentation received.
File documents and folders.
Engage in continuing education related to job duties, staying informed about company policies and procedures.
Perform any directly-related job duties as assigned by leadership.
Maintain regular and predictable attendance.