Regional Customer Service Manager
Johnson Matthey•Pottstown, PA
•Hybrid
About The Position
At Johnson Matthey, your work will matter. As a Regional Customer Service Manager, you’ll join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry, you’ll help tackle the world’s biggest challenges - cutting emissions, powering modern life and supporting life‑saving technologies - by applying, refining and recycling metals that matter for a healthier, more sustainable, circular future.
Requirements
- Experience leading customer service teams within a manufacturing or supply chain environment.
- Proficiency in SAP, with the ability to troubleshoot transactional and process-related issues.
- Strong stakeholder management and relationship-building skills across commercial and operational functions.
- Excellent analytical, organizational, verbal and written communication skills.
- Demonstrated success improving processes and driving operational performance.
Nice To Haves
- Bachelor’s degree in Business , Accounting, Science, Engineering or a related discipline preferred
- Spanish language skills are advantageous
Responsibilities
- Leading, coaching and developing a regional customer service team across multiple sites to deliver high quality support and service.
- Collaborating with Sales, Operations, Finance and Supply Chain teams to manage customer demand, orders and shipment activities.
- Managing customer service processes within SAP, resolving transactional issues and supporting continuous process improvements.
- Monitoring and communicating demand changes, schedule volatility and service performance to key stakeholders.
- Reporting and explaining performance metrics including OTIF, expedited freight and demand trends.
- Supporting Order to Cash compliance requirements and contributing to export, financial reporting and customer account activities.
Benefits
- Salaries are fair, competitive and aligned to individual roles, experience and responsibilities.
- Hybrid and flexible working
- Health Insurance (Medical, Prescription, Dental and Vision)
- Life and Disability Insurance
- Retirement Savings (401K Match, plus an additional Employer Contribution)
- 20 days annual PTO (varies for shift-based roles)
- Voluntary Benefits
- Wellbeing Programs and Incentives
- Tuition Assistance
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
