Regional Corporate Security Manager

VyStar Credit Union•Jacksonville, FL

About The Position

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Regional Corporate Security Manager ACCOUNTABILITY STATEMENT: The Regional Corporate Security Manager oversees and supervises organic and contract personnel engaged in carrying out protection of the physical environment. The position manages the manned security force and the day-to-day shift and maintenance operations within their assigned area of responsibility. ESSENTIAL JOB FUNCTIONS: Oversees the daily operation of the contract security team and provides direction as needed to ensure the sound execution of the site security contract and plan. Supervises Corporate Security Administrator(s) assigned to their region. Manages incidents ensuring swift resolution, minimal disruption, and identifying lessons to improve processes and responses continually. Builds partnerships with internal stakeholders to enable their work and to maintain a secure work environment. Develops relationships and serve as the site liaison to public safety agencies including, but not limited to; law enforcement, emergency medical responders, as well as local and state emergency management and homeland security. Partners with internal vested parties, including other Security Managers, Branch Operations, Call Center Operations, Security Operations Center, IT, and Cyber to understand and address their needs with security technology solutions. Acts as First Point of Contact for escalation of issues on Physical Security and responds accordingly. Oversees and manages the Security Department ticketing system to ensure the operations team is providing appropriate solutions within the required service level agreement. Manages and administers physical security operations at company offices in throughout assigned area of responsibility. Ensures compliance with all applicable policies, procedures, rules, and regulations. Identifies crime issues and develops effective responses. Ensures the creation and maintenance of contracted guard force Standard Operating Procedures (SOPs) and Post Orders. Ensures Global Security vendors, such as Guard Services Provider, Security Systems Integrator, and other vendors meet company standards and contractual requirements for accessing facilities. Generates and tracks key performance indicators (KPIs) for guard force operations and chosen vendor(s), including but not limited to: SLA performance, invoicing reliability, guard force incident response time, competence in training/real-world response, incident reporting accuracy, staffing levels, etc. Reviews and analyzes guard force KPIs and other physical security-related metrics to support continuous improvements and optimize physical security for the corporation and reduce operating costs. Liaises with contracted guard force Operations Manager(s) to professionalize, supervise and maintain all aspects of guard force operations including review of all training for the contracted guard force provided by company management. Assists and performs physical security audits and inspections of company owned or leased facilities and makes appropriate recommendations to improve the protection of assets. Works business units on physical security system health and maintenance, track system issues, apply updates, repairs, and ensure the system is running at its peak performance. Works quickly to address and remedy unanticipated faults within the Security Technology portfolio and ensure minimal system downtime. Ensures operational effectiveness of all security systems with updated monthly/weekly/daily audits of their performance. Troubleshoots security problems and assesses the need for external service. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions.

Requirements

Minimum of seven years of experience appropriate for the knowledge and skills demanded by the position (e.g., armed forces security, military police, law enforcement, or private security preferred).
Background consistent with the ability to obtain the necessary licenses as required by the position.
A solid understanding of the financial services industry and the laws and regulations that govern and/or impact the credit union is a plus.
A high level of interpersonal skills and social sensitivity are required.
The candidate comes into contact with employees on all levels of the organization.
The candidate is a resource to the organization and must be an effective listener and communicator.
The candidate must set the example in attitude, behavior, and work ethic.
Demonstrates solid interpersonal skills, professional judgment, problem-solving skills, and an ability to handle and direct personnel in stressful situations.
Demonstrates supervisory proficiency as it relates to performance monitoring, coaching, and performance review.
Capable of interacting with executive staff, other company employees, clients, and vendors (as may be necessary for the completion of assigned duties).
Demonstrates command of private security operations.
Capable of evaluating a range of situations with minimal supervision to arrive at a proper solution.
Possesses basic computer skills necessary for report writing, interdepartmental communication, and records management.
Possesses and maintains a professional attitude and appearance.
Demonstrates an ability to multitask, strong organizational, project management, and problem-solving skill.
Proficiency with Windows-based operating systems.
Basic to understanding of Physical Security Technology Systems and Software.
Possess a bachelor’s degree in a relative field of study, maybe substituted on a 2:1basis with experience in Law Enforcement or Security Management.
Professional Certification or ability to get attain certification within 1 yr. (PSP, CPP, BASA / FASA)

Responsibilities

Oversees the daily operation of the contract security team and provides direction as needed to ensure the sound execution of the site security contract and plan.
Supervises Corporate Security Administrator(s) assigned to their region.
Manages incidents ensuring swift resolution, minimal disruption, and identifying lessons to improve processes and responses continually.
Builds partnerships with internal stakeholders to enable their work and to maintain a secure work environment.
Develops relationships and serve as the site liaison to public safety agencies including, but not limited to; law enforcement, emergency medical responders, as well as local and state emergency management and homeland security.
Partners with internal vested parties, including other Security Managers, Branch Operations, Call Center Operations, Security Operations Center, IT, and Cyber to understand and address their needs with security technology solutions.
Acts as First Point of Contact for escalation of issues on Physical Security and responds accordingly.
Oversees and manages the Security Department ticketing system to ensure the operations team is providing appropriate solutions within the required service level agreement.
Manages and administers physical security operations at company offices in throughout assigned area of responsibility.
Ensures compliance with all applicable policies, procedures, rules, and regulations.
Identifies crime issues and develops effective responses.
Ensures the creation and maintenance of contracted guard force Standard Operating Procedures (SOPs) and Post Orders.
Ensures Global Security vendors, such as Guard Services Provider, Security Systems Integrator, and other vendors meet company standards and contractual requirements for accessing facilities.
Generates and tracks key performance indicators (KPIs) for guard force operations and chosen vendor(s), including but not limited to: SLA performance, invoicing reliability, guard force incident response time, competence in training/real-world response, incident reporting accuracy, staffing levels, etc.
Reviews and analyzes guard force KPIs and other physical security-related metrics to support continuous improvements and optimize physical security for the corporation and reduce operating costs.
Liaises with contracted guard force Operations Manager(s) to professionalize, supervise and maintain all aspects of guard force operations including review of all training for the contracted guard force provided by company management.
Assists and performs physical security audits and inspections of company owned or leased facilities and makes appropriate recommendations to improve the protection of assets.
Works business units on physical security system health and maintenance, track system issues, apply updates, repairs, and ensure the system is running at its peak performance.
Works quickly to address and remedy unanticipated faults within the Security Technology portfolio and ensure minimal system downtime.
Ensures operational effectiveness of all security systems with updated monthly/weekly/daily audits of their performance.
Troubleshoots security problems and assesses the need for external service.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work.
To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates.
The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions.