Planetree - Regional Coordinator Americas

Griffin Hospital•Derby, CT

About The Position

Planetree, a non-profit organization which pioneered the modern movement of person-centered care, is seeking an organized and energetic team member to join our AMERICAS team as Regional Coordinator / Account Manager. Founded by a single patient in 1978, Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way. Planetree is a consulting organization, working with healthcare provider organizations in the United States and in more than 30 countries globally to implement comprehensive person-centered models of care. Planetree is an advocacy organization, working with ministries of health and health-related NGOs around the world to promote person-centered care (PCC) as a model for improving quality of health care and services. And, through partnerships with universities in several countries, Planetree is changing the way that person-centered approaches to care are studied – and taught to future generations of healthcare professionals. Reporting to the Regional Director AMERICAS, the Regional Coordinator AMERICAS is responsible for supporting the team in delivering Planetree services and growing the business across the region. The Regional Coordinator plays a central coordination role between client organizations, internal teams, and contracted team members to ensure smooth project execution aligned with Planetree’s standards and PCC Framework. This represents an exceptional opportunity for a mission-driven, collaborative team player who is passionate about improving healthcare and creating a world where patients are respected and engaged in their care.

Requirements

Manage multiple stakeholder inputs and consult widely as required with Planetree team members and strategic partners
Comfortable engaging in professional communication with individuals from a variety of backgrounds and cultures
Flexible and able to adapt appropriately to various situations and conditions
Advanced communication skills including written, verbal, and non-verbal
Ability to manage projects in a single contract or complex system project
Ability to think strategically and implement to realize a future transformational vision
Belief in Planetree’s aspirational vision – humanizing healthcare – and its purpose – empowering people to profoundly humanize the healthcare experience for everyone, everywhere, every time.
Demonstrated success in leading and supporting bright, talented, and highly committed team members to achieve performance excellence and drive organizational growth.
Degree in business, healthcare administration, or similar
Experience in working across multiple time zones and cultures
Demonstrated analytical skills and ability to think strategically and solve problems
Excellent interpersonal skills, with demonstrated ability to build and leverage strong relationships with diverse stakeholders, both internal and external.
A strategic thinker who is at the same time operationally focused, willing, and able to be hands-on in the day-to-day running of the business.
A highly collaborative leader with maturity and personal confidence to tap into and leverage the experience and talent of colleagues across the organization.
A bright, open-minded, life-long learner with a spirit of inquiry, respectful of all people and cultures.
Demonstrates a poised, confident, and engaging professional presence.
Significant Salesforce experience, including Sales Cloud, Experience Cloud, and other functionalities
Proficient in Microsoft Office (Word, Excel, PowerPoint, OneDrive) and 365 products
Proficient with Video Conferencing platforms
Proficient with presentation technology requirements
Advanced Skills with Video Conferencing Platforms such as Zoom, Microsoft Teams, WebEx, and/or GoToMeeting
English proficiency – written and verbal
Excellent oral and written communications skills

Nice To Haves

Additional research, certifications, or other master’s degree(s)
International healthcare experience
Proficient with Expensify
Spanish, French, Portuguese – written and verbal

Responsibilities

Support PCC Consultants in onboarding new clients and in managing client services as required
Serve as the Account Manager to all regional accounts to ensure delivery of high-quality services and experiences
Facilitate communication between clients and Planetree's internal departments
Review and alert team members to upcoming renewing memberships and certifications
Manage contract information for vendors offering services to the AMERICAS region
Monitor progress, risks, and dependencies to ensure on-time delivery of services
Ensure all project activities comply with Planetree’s policies and principles where applicable
Support business development efforts by assisting with proposals, briefings, and presentations for prospective clients
Ensure proper handling and follow-up of accounts receivable related to assigned clients, coordinating with the finance team where required
Ensure that Salesforce and all other systems are updated with correct and accurate client information
Ensure the consistent application of technology system policies and procedures in the region
Collaborate effectively with internal Planetree teams including Sales, Certification, Education, and Consultancy
Support the Regional Director in communication and coordination with key stakeholders such as ministries of health, healthcare leaders, and regional partners
Contribute to sales activities by supporting the preparation of proposals, client briefings, and presentations
Coordinate logistics for virtual or on-site trainings, workshops, and learning sessions
Ensure timely delivery of toolkits, guides, client education materials, and certificates for participants
Support planning for regional business trips and help generate leads during conferences and industry events
Contribute to Planetree’s organizational learning by bringing field experiences to drive innovation
Participate in internal improvement initiatives and global knowledge-sharing efforts
Serves as strong communicator who ensures team members are appropriately informed and engaged
Complete mandatory training as required
Live and uphold the Planetree Mission, Vision, and Values
Stay informed on healthcare trends, regulatory developments, and cultural dynamics across key AMERICAS markets
Share relevant insights with internal teams to help adapt strategies, tools, or services for the regional context
Represent Planetree professionally in meetings, webinars, or events when delegated by the Regional Director
Assist in reviewing client-facing communications (e.g., newsletters, milestone updates, success stories)
Support the creation and promotion of regional success stories, case studies, and testimonials in coordination with Planetree’s marketing team
Identify opportunities for showcasing client achievements (e.g., award submissions, conference participation, Planetree Forums, etc.)
Share market intelligence and client feedback with the marketing team to inform campaign strategies and content development
Support the marketing team with booth setup and logistics during conferences and events across the AMERICAS region.