Regional Community Liaison Director

Legacy Nursing and Rehabilitation•Baton Rouge, LA

7d•Onsite

About The Position

The Regional Community Liaison Director position is responsible for building, growing, and maintaining positive relationships with community referral sources to increase and maintain census. This role involves informing the community about the services provided in a professional and courteous manner, and acting as a liaison between referring personnel and the facility. The duties and responsibilities are essential functions of the role and are subject to change based on facility needs as determined by the Corporate Marketer or Designee.

Requirements

Freedom from illegal use of drugs.
Freedom from use and effects of drugs and alcohol in the workplace.
Not found guilty by a court of law of abusing, neglecting, or mistreating individuals in a healthcare-related setting.
College degree preferred, but not required.
Experience in Long-Term care setting preferred but not required.
Admissions or Marketing Experience preferred.
Working knowledge of medical and billing terminology.

Responsibilities

Routinely visit and call referral sources to maintain quality relationships.
Inform referral sources of changes in services and contracts, achievements, facility upgrades, goals met, and activities.
Assist the Internal Admissions person in ensuring a smooth and positive transition for new admissions.
Assess potential admissions for appropriateness of placement.
Communicate with the marketing team, referral sources, residents, residents' representatives, and the facility to coordinate smooth admissions and/or re-admissions.
Work with the nursing team for clinical approval or to provide valid reasons for denial.
Request further information from the clinical team, such as wound care notes, therapy notes, respiratory notes, and behavior details.
Focus on meeting and maintaining facility census goals.
Build relationships with new admissions and ensure facility staff address any concerns.
Verify that referrals have an appropriate insurance source that covers nursing home placement and the expected services.
Confirm that the 142 has been issued within the last 30 days.
Log, track, and trend referrals in the appropriate application.
Address trends for denial and identify potential accommodations or solutions to expand the client base.
Ensure clinical and financial approval of referrals before notifying the referring party of acceptance.
May assist with the completion of admissions paperwork with the resident or their representative(s).
Inform the Interdisciplinary Team (IDT Team) of anticipated admissions and obtain room numbers.
Check resident rooms for readiness prior to arrival, including cleanliness, odors, bed condition, call light functionality, presence of water pitcher and overbed table, working light bulbs, stocked soap and paper products, and good repair of walls, floors, and ceilings.
May coordinate or participate in facility tours with potential admissions/referrals.
Follow up with new admissions or their responsible party to ensure satisfaction shortly after admission and thereafter.
Maintain open communication lines with residents and their representatives after the admissions process is complete.
Refer residents and representatives to the appropriate staff member for issues or concerns.
Make friendly calls to provide updates on loved ones.
Participate in Daily QA (morning) Meetings, Monthly/Quarterly QA, Resident Council Meetings (if requested), Care Plan Meetings (upon request), in-service trainings, continuing education programs, and other meetings called by Legacy or licensing entities.
Act as a member of the Interdisciplinary Team (IDT Team).
Participate in community/marketing events.
Be available via telephone with a reasonable response time (not exceeding 2 hours) or notify Supervisor, corporate designee, or appropriate facility staff prior to unavailability.
Act in ways that promote professional and positive representation of the facility to the community.
Communicate in a professional and courteous manner using effective verbal and non-verbal communication skills with residents, their families, co-workers, and vendors.
Maintain confidentiality of department, resident, and employee information, communication, and documentation, and comply with HIPAA regulations.
Record working hours per company policy and clock in and out for all working/training hours.
Use marketing supplies and work within budget constraints to promote Legacy in the community.
Maintain compliance with Legacy's Compliance program and plan.
Adhere to Legacy's Code of Conduct and Dress Code.