REGIONAL COMMUNITY CONNECT FINANCIAL BUSINESS ANALYST
Sparrow•Lansing, MI
•Onsite
About The Position
The Regional Community Connect Financial Business Analysts are responsible for monitoring the overall revenue cycle performance of Community Connect sites. Responsible for attending Epic training for the role, being engaged during revenue cycle implementation for new sites, partnering with leadership during the post live stabilization period, running and monitoring monthly financial performance reports, and meeting with all live sites to review revenue cycle metrics and align on top focus areas.
Requirements
- 1 years of experience in customer success, account management, IT service management, revenue cycle experience, or healthcare IT.
- Proficiency in Epic EHR software, Microsoft Office Suite, Dragon and Dax deployments
- Strong leadership and communication skills.
- Excellent analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
Nice To Haves
- Epic certifications are strongly preferred
- ServiceNow and Salesforce familiarity preferred.
Responsibilities
- Serve as the primary point of contact and trusted advisor for assigned client accounts.
- Build and maintain strong, long-term relationships with clients and key stakeholders including executive, clinical, and technical leadership
- Conduct regular touchpoints via on-site visits (1–2x per year) and recurring video or phone meetings (monthly or bi-weekly based on client maturity).
- Respond to client inquiries and concerns; maintain a proactive communication cadence.
- Learn and understand each client organization's strengths, challenges, financial drivers, and strategic priorities
- Monitor and manage client service requests to ensure quality standards and service level agreement (SLA) commitments are met
- Serve as an escalation point for client issues, triaging problems and liaising with internal teams to drive timely resolution
- Participate in defining project scope, timelines, and statements of work
- Coordinate client requests and project activities
- Assist with financing, contracting, billing and invoicing activities
- Promote training opportunities and program participation
- Collaborate with business development, informatics, revenue cycle and project management teams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
